Emergency Service Clinician

Emergency Service Clinician

When someone is in crisis, every moment matters. EBCAP is seeking an experienced Emergency Service Clinician to deliver immediate, life-changing behavioral health interventions to individuals and families experiencing acute mental health crises. This position is at the frontline of our behavioral health system, ensuring rapid response, clinical excellence, and seamless coordination of care when people need it most. You'll provide crisis intervention across office-based and community settings, conducting risk assessments, stabilization services, and same-day access intakes. This role combines the intensity of emergency response with the clinical depth of diagnostic assessment and short-term therapeutic engagement, all while supporting continuity of care across EBCAP's integrated behavioral health services.

Key Responsibilities

Crisis Response & Clinical Intervention

• Conduct in-person and community-based risk assessments, stabilization, and counseling for individuals and families experiencing acute behavioral health crises
• Deliver individual, family, and group therapy services that address immediate clinical needs while supporting stabilization and safety planning
• Provide integrated emergency behavioral health services, including crisis stabilization, opioid triage, harm reduction, and outreach
• Determine the need for higher levels of care, including hospitalization, by applying clinical judgment, regulatory standards, and risk mitigation protocols

Assessment & Care Coordination

• Conduct diagnostic assessments and same-day access intakes across behavioral health sites to determine level of care, treatment needs, and referral pathways
• Triage crisis calls and referrals from individuals, families, law enforcement, schools, and community agencies to ensure timely face-to-face clinical response
• Participate in multidisciplinary team communication, consultation, and case review to support clinical decision-making and quality outcomes
• Coordinate care delivery to ensure seamless transitions and service continuity across EBCAP's behavioral health system

Clinical Excellence & Compliance

• Complete clinical documentation accurately and within established timelines in accordance with EBCAP standards
• Maintain compliance with state, federal, licensing, and accreditation standards, including Rhode Island Department of Health requirements
• Engage in supervision and quality assurance processes by communicating significant clinical information during scheduled and ad hoc supervision sessions
• Contribute to continuous quality improvement initiatives through program evaluation and service enhancement activities

Community Engagement

• Represent EBCAP at community education, outreach, and awareness events to strengthen partnerships and promote access to emergency behavioral health services
• Participate in organizational committees, workgroups, and cross-program initiatives to support agency-wide objectives

Qualifications

Required:

• Licensure: Licensed for independent clinical practice in Rhode Island (LICSW, LMHC, PhD, or equivalent) as defined by the Rhode Island Department of Health
• Experience: 3–7 years of post-graduate clinical experience providing crisis intervention and emergency behavioral health services
• Clinical Skills: Demonstrated ability to conduct risk assessments, crisis stabilization, and short-term therapeutic interventions
• Transportation: Valid driver's license and active automobile insurance for required community-based travel

Core Competencies:

• Clinical Judgment: Sound decision-making under high-pressure and time-sensitive conditions
• Communication: Clear and effective engagement with clients, families, multidisciplinary teams, and community partners
• Trauma-Informed Care: Application of trauma-informed and person-centered approaches to crisis intervention
• Accountability: Responsibility for clinical outcomes, documentation accuracy, and regulatory compliance
• Collaboration: Effective coordination across programs to ensure service continuity

Preferred:

• Qualified Mental Health Professional (QMHP)
• Experience providing emergency services in community-based or integrated behavioral health settings
• Familiarity with crisis response systems, law enforcement collaboration, and hospital diversion models

Who Thrives in This Role

The ideal candidate is a clinician who:

• Remains calm and focused when responding to high-acuity crisis situations
• Makes sound clinical decisions quickly while maintaining therapeutic presence
• Values community-based intervention and is comfortable working outside traditional office settings
• Sees crisis moments as opportunities for meaningful intervention and connection
• Collaborates naturally with law enforcement, hospitals, schools, and community partners
• Balances regulatory compliance with compassionate, person-centered care
• Finds purpose in being the first clinical contact for people in their most vulnerable moments

Physical Requirements

Ability to perform computer-based clinical documentation, participate in extended periods of sitting and standing, and travel to community locations to conduct assessments and interventions. May require responding to crisis situations that involve prolonged standing, walking, and moving between locations to ensure client safety and service delivery.

Benefits

For Full-Time Employees (30 - 40 hours per week):

Comprehensive Health Coverage:

• Subsidized medical insurance (BCBSRI)
• Dental insurance (Delta Dental)
• Supplemental vision insurance
• Flexible spending accounts for medical and dependent care

Financial Benefits:

• Competitive salary (see wage band)
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance

Work-Life Balance:

• Generous paid time off including vacation, holidays, personal days, and sick time

Professional Growth:

• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program
• Mileage reimbursement for community-based services

Why Join EBCAP?

At East Bay Community Action Program, emergency services clinicians are supported by a comprehensive behavioral health system, strong clinical supervision, and a multidisciplinary team committed to excellence. You'll have the resources and backup you need to provide outstanding crisis care while maintaining your own professional well-being. This role offers the profound opportunity to be the stabilizing presence that changes the trajectory of someone's crisis—and potentially their life.

East Bay Community Action Program is an Equal Opportunity Employer

To apply, please submit your resume, cover letter, and copy of your current Rhode Island independent clinical license. In your cover letter, please describe your crisis intervention experience and what draws you to emergency behavioral health services.

About East Bay Community Action Program

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors. Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.

East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices. If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at View email address on click.appcast.io View phone number on click.appcast.io.