Admissions Counselor

Admissions Counselor Empire State University is seeking an Admissions Counselor to jointhe Office of Enrollment Management. This position will provideadmissions guidance and support to prospective students,applicants, and admitted students interested in programs offeredthrough the College of Social and Behavioral Sciences. The positionprovides personalized guidance throughout the enrollment process,serving as the primary point of contact during theapplication-to-enrollment stage of the enrollment funnel whilepartnering with faculty, staff, and university offices to supportstudent success and achieve enrollment goals. The Admissions Counselor develops expertise in the College ofSocial and Behavioral Sciences, including its academic programs,admissions requirements, enrollment processes, and student supportresources in order to provide accurate information andindividualized guidance throughout the enrollment process. Utilizing enrollment data and customer relationship management(CRM) technology, the Admissions Counselor prioritizes outreach,identifies barriers to enrollment, and implements strategies thatsupport application, acceptance, and enrollment goals. Thisposition contributes to the continuous improvement of admissionscounseling by identifying opportunities to enhance processes,improve the applicant experience, and strengthen collaborationacross the university in support of institutional enrollmentobjectives. Responsibilities include, but may not be limited to: Provide admissions counseling and enrollment support forprospective students, applicants, and admitted students interestedin academic programs within the College of Social and BehavioralSciences, serving as the primary point of contact throughout theapplication-to-enrollment stage of the enrollment funnel. Provide guidance related to admissions requirements,application completion, orientation, first enrollment advisement,registration, and first-term enrollment. Respond to incoming phone calls, emails, scheduledappointments, and other assigned communication channels, providingtimely, accurate, and student-centered information andsupport. Conduct proactive, personalized outreach to applicants andadmitted students using phone, email, appointments, and CRMcommunication tools to encourage continued progress towardenrollment and achievement of enrollment goals. Monitor applicant progress, identify barriers to enrollment,and connect students with appropriate university offices andresources to support successful enrollment. Develop and maintain expertise in the College of Social and Behavioral Sciences, including its academic programs, admissionsrequirements, enrollment processes, and student support resourcesin order to provide accurate information and individualizedguidance. Build and maintain collaborative relationships with College ofSocial and Behavioral Sciences faculty, academic leadership, staff,and other university offices to support enrollment goals andenhance the applicant experience. Utilize Slate CRM and other university systems to monitorapplicant progress, prioritize outreach, manage communicationplans, and maintain accurate, complete, and timely documentation ofstudent interactions and enrollment activity. Facilitate virtual information sessions by presentingadmissions and enrollment information, responding to participantquestions, and supporting prospective students throughout theenrollment process. Represent the university at admissions and enrollment events,transfer fairs, partnership presentations, community events, andother enrollment-related activities as needed. Analyze enrollment trends and funnel activity within theCollege of Social and Behavioral Sciences and recommend strategiesto improve enrollment outcomes. Collaborate with faculty, staff, and university partners toidentify opportunities for continuous improvement in admissionscounseling processes and the applicant experience. Contribute to the achievement of university, division, andCollege of Social and Behavioral Sciences application, acceptance,and enrollment goals. Job Requirements: Required Qualifications Bachelor's Degree from a regionally accredited US university orcomparable non-US university. A minimum of two (2) years of professional experience in highereducation, admissions, enrollment management, recruitment, studentservices, marketing, communications, customer service, or a closelyrelated field. Excellent verbal and written communication skills. Strong interpersonal, customer service, andrelationship-building skills. Ability to advise and support prospective students from diversebackgrounds. Strong organizational and time management skills with theability to manage multiple priorities. Ability to analyze data and use information to prioritizeoutreach and support enrollment goals. Experience utilizing customer relationship management (CRM)systems or similar technology. Ability to work independently while collaborating effectivelywithin a team environment. Proficiency with Microsoft Office applications and othertechnology tools. Preferred Qualifications Master's Degree from a regionally accredited US university orcomparable non-US university. Four or more years of professional experience in admissions,enrollment management, recruitment, student services, or a relatedhigher education field. Experience working with adult and nontraditional studentpopulations. Experience using Slate CRM or another customer relationshipmanagement system. Experience facilitating presentations, information sessions, orgroup workshops. Knowledge of higher education admissions, enrollmentmanagement, or student success. Knowledge of academic programs and career pathways within thesocial and behavioral sciences. Special Information May require occasional evening and/or weekend obligations inaccordance with student and university needs. Occasional travel may be required to fulfill department anduniversity-wide commitments. Applicants must be currently authorized to work in the UnitedStates on a full-time basis. VISA sponsorship is not available forthis position. SUNY Empire provides employees with robust remote and flexiblework options to meet the needs of students, faculty, and staff in adispersed work environment. Additional Information: Rank/Salary: Admissions Advisor, SL3 /$58,000-$60,000, commensurate with experience and qualifications. We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff. SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at View phone number on click.appcast.io. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling View phone number on click.appcast.io. It can also be viewed online at our Safety and Security website. #J-18808-Ljbffr Empire State University SUNY