Hotel Front Desk Agent

Job Description

Job Description

Are you a friendly, organized, and customer-focused individual with a passion for hospitality? The Baymont Inn by Wyndham Helena is looking for a Front Desk Agent to join our amazing team!

In this role, you'll be the first point of contact for our guests, creating a warm and welcoming environment from the moment they arrive. Your professionalism and positive attitude will set the tone for an exceptional guest experience.

Position Schedule: Wednesday - Sunday (5 days/week), 3pm - 11pm (8 Hour Shift) 

Responsibilities:

• Greet and check guests in and out efficiently and courteously.
• Manage reservations, answer phone calls, and respond to guest inquiries promptly.
• Provide information about hotel amenities, local attractions, and dining options.
• Handle guest requests and resolve any issues or complaints with empathy and professionalism.
• Process payments and maintain accurate guest accounts.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations.

Qualifications:

• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with hotel management software (Synxis Hub) is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

What We Offer:

• Competitive pay.
• A supportive and friendly work environment.
• Opportunities for growth and professional development.
• Employee discounts on hotel stays.
• Vacation & Holiday Pay.

How to Apply:

If you're ready to be the face of our hotel and help us create memorable stays for our guests, we'd love to hear from you! Please apply here online or in person at Baymont Inn by Wyndham Helena at 750 N. Fee St., Helena, MT 59601

We look forward to meeting you!

Baymont Inn by Wyndham Helena is an equal opportunity employer.