Grocery Supervisor

Job Description Reporting to the Grocery Department Manager and supervised by the Grocery Department Manager and/or Grocery Department Head and/or their delegate, you play an important role in maintaining the smooth operation of the Grocery Department. You will support the daily activities and offer guidance to junior team members, ensuring optimal performance and adherence to departmental standards. T&T Supermarkets has marked over 30 years as Canada’s favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state. We have established our regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers. Responsibilities Ensure quality control during receiving, manage inventory and product quality of all products (grocery, cooler & frozen goods), implement FIFO concept, maintain full product display. Execute procedures for handling expired products and effectively manage shrinkage to minimize loss. Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously. Assist customers in product selection and offer recommendations as required to enhance their shopping experience. Address customer complaints promptly, fostering positive relationships through attentive service and genuine engagement. Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department. Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence. Maintain workplace cleanliness and upkeep of work tools to ensure a hygienic and organized environment. Familiar oneself with the location of various grocery items and stay informed about departmental promotions to better assist customers. Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department. Qualifications Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory. Able to stand for extended periods to handle products, regularly moving and lifting items weighing up to 40. Able to work in low temperature environment (0‑4 °C) and in freezing environment (‑18 °C) occasionally. Basic computer skills in MS. Familiar with relevant tools and equipment, able to interpret product. Able to communicate in English; proficiency in Chinese (Cantonese and/or Mandarin) is preferred. Knowledge of workplace health and safety. Minimum of 2 years of related experience. Demonstrated commitment, accountability, and reliability in previous roles. A good team player, capable of collaborating with and assisting colleagues. Good organization, problem‑solving, interpersonal, and customer service skills. Positive, proactive, and self‑motivated work attitude. Benefits Competitive Wages Paid Holiday Leave Premium Pay For Holiday Work Hours Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement) Medical, Dental & Vision Care Life & AD&D Insurance Employee Assistance Program 401(k) Retirement Plan Paid Training 10% Off In‑store Staff Purchase Discount Subsidized staff meal Birthday Cake Long Service Award Staff Recreation Activity Conditions Apply Safety Statement Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industry Retail Groceries #J-18808-Ljbffr