Warehouse Returns Lead - Portland

Warehouse Returns Lead - Portland

Req ID: 50796 Location: Portland, OR, US, 97217 Company: Sonepar Brand: North Coast

A career at North Coast is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. We operate throughout Oregon, Montana, Idaho, Alaska, Washington and we are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

To learn more about being a Warehouse Associate at North Coast Electric: Shift : 7AM 3:30PM

The Warehouse Returns Lead coordinates the daily returns workflow for Portland RDC #950. This role supports accurate and timely customer credits, inventory control, associate development, safety, and effective communication across the warehouse, sales, and counter teams.

What You Will Do:

• Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition.
• Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps.
• Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits.
• Monitor and clear warehouse in-process and status queues in accordance with month-end requirements.
• Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status.
• Partner with the counter team to process canceled orders and counter returns accurately and on time.
• Assign and coordinate daily work, monitor priorities, remove workflow barriers, and escalate unresolved issues to the supervisor or manager.
• Support weekly associate performance reviews using accurate, data-driven measures and documented observations.
• Provide hands-on coaching, process guidance, and problem-solving support while maintaining clear accountability for standards.
• Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices.
• Maintain a safe, organized work area and consistently follow and reinforce company safety policies.
• Lead by example and model safe, accurate, efficient, and respectful work practices.
• Set clear daily priorities and follow up on completion, quality, and service expectations.
• Coach associates constructively, recognize progress, and address performance gaps promptly.
• Work effectively across departments and communicate issues before they affect customers or workflow.
• Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability.
• Perform other duties as assigned.

What You Will Bring:

• Previous warehouse, returns, inventory, or related distribution experience.
• Working knowledge of North Coast warehouse processes, systems, and returns procedures.
• Ability to communicate clearly and professionally in person and in writing.
• Ability to prepare routine reports and correspondence and document work accurately.
• Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals.
• Basic computer skills and experience using RF scanners or similar warehouse technology.
• Strong attention to detail and a consistent commitment to completing work accurately the first time.

Physical Requirements and Work Environment:

• Repetitive lifting and pulling of heavy objects (50+ lbs.)
• Use of forklifts and other PIT equipment
• Warehouse environment
• Usual 40-hour work-week Monday through Friday, however, based on business needs, evening and weekend hours may occasionally be required
• Requires regular and reliable on-site attendance

Additional Requirements:

• Must be authorized to work in the United States without current or future visa sponsorship.
• Any offer of employment is contingent upon the successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, credit check, and motor vehicle record review, as permitted by law and required for the position.

What We Offer You:

• We offer great family-friendly benefits to full-time associates: Healthcare plans Dental & vision Paid time off Paid parental leave 401(k) retirement savings with company match Tuition Reimbursement Employee referral bonus Opportunity to become a shareholder Employer-paid short- and long-term disability Employer-paid life insurance for spouse and dependents Robust wellness program Gym reimbursement Employee Assistance Program (EAP)
• We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.