Field Services Technician I

Job Summary

This Is entry-level work accurately reading water meters and assisting with the provision of customer· service. Through on-the-:]ob training, employees perform progressively responsible work locating and reading residential and commercial water meters on an assigned route. Employees use Initiative in carrying out recurring assignments independently without specific Instructions; however, unusual questions and requests are referred to the supervisor for assistance and Instructions. The Field Services Technician Supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. Employees in this class respond to emergencies during non­ duty hours and must be available for standby/on-call duty on a rotating schedule.

Essential Functions

Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Read meters on an assigned route using a handheld computerized meter-reading unit; remove dirt, mud, and other debris from meter boxes In order to obtain accurate readings.

Conducts special readings as required.

Ensures that meters are functioning properly and reports any defective meters to the supervisor. Runs re­ checks on meters which have been questioned.

Disconnects service to delinquent customers.

May repair minor water leaks occurring at the meter.

Drives a county vehicle along an assigned route and assures that the vehicle is properly maintained. Turns on and off service for new or relocating customers.

Communicate with the public and coworkers regarding meter reading issues/concerns.

Additional Duties:

Employees In this classification may be expected to perform any related duties as required by proper authority.

Knowledge, Skills, and Abilities

Knowledge of meter repair, testing and Installation procedures.

Knowledge of the care and operations of the tools and equipment used in meter reading and repair. Knowledge of the geography of Rockdale County.

Skill in operating a handheld meter-reading unit. Skill In the use of a variety of small tools. Skill In operating a computer and knowledge of h sic software applications.

Skills in oral and written communication. Skill in dealing with the general public.

Ability to record meter activity accurately and record readings legibly.

Ability to establish and maintain effective working relationships with co-workers and the general public.

Ability to sit, stand, walk, bend, crouch, stoop, reach, and climb ladders in order to perform a wide variety of Job tasks.

Ability to lift light objects and heavy objects (such as manhole covers) weighing in excess of 60 pounds. Ability to communicate effectively with diverse and sometimes irate, hostile and threatening customers. Ability to distinguish between shades of color

Ability to see, talk, and hear in order to operate a motor vehicle, read meters, be aware of hazards in the field, and to communicate with customers.

Working Conditions

Work is performed primarily outdoors with some time spent in an office. Employees are exposed to noise, fumes, dust, dirt, machinery with moving parts, dangerous animals (e.g., dogs, snakes, and rats), and occasional inclement weather.

Minimum Qualifications

1. High school diploma or equivalent.

1. OR a combination of education, training, and work experience that provides the requisite knowledge, skills, and abilities for this job.

1. Valid State of Georgia driver's license

Preferences

1) One (1) year of related experience.

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