Bilingual Loan Collection Associate

Job Description

• Work directly with the Loan Collection Manager to coordinate collection workflow activities
• Locate and identify responsible parties through multiple channels and resolve past due

amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.

• Identify reason(s) for delinquency.
• Research history on current loans.
• Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
• Convey the consequences of non-payment to borrowers and co-borrowers.
• Create financial, administrative, and maintenance transactions
• Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
• Maintain an advanced working knowledge of lending products, services and collection practices
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Ability to lift up to 25 lbs
• Constantly operate a computer and other office machinery

FNBT is an equal opportunity employer.