Customer Success Engineer

Customer Success Engineer

We are hiring Customer Success Engineers to help our self-serve and Corporate customers become successful, independent users of Roboflow. You will have direct input on the evolution of this role, the Customer Success Engineering function, and how Roboflow enables an increasingly large community of computer vision practitioners.

If you enjoy teaching technical concepts, building programs and content, and finding scalable ways to help customers succeed, let's have a chat.

Roboflow's product-led growth customers are building an enormous variety of computer vision applications. Customer Success powers up those customers with the technical knowledge, best practices, and structured enablement they need to expand how they use Roboflow and confidently progress from experimentation into production.

The function operates through two complementary enablement models:

• Scalable enablement recurring webinars, onboarding sessions, technical workshops, clinics, office hours, learning journeys, and reusable educational content designed to help large numbers of self-serve customers progress independently.
• Targeted 1:1 enablement structured, time-bound delivery of the Targeted Enablement Option Pack for qualifying Corporate customers who need additional guidance through core Roboflow functionality.

The objective isn't to do the customer's work for them; it is to remove educational friction and give customers the knowledge, tools, and confidence to progress independently.

You will teach customers how to work effectively with datasets, annotations, model training and evaluation, and the wider Roboflow platform. Just as importantly, you will identify recurring points of friction and turn them into programs and reusable assets that can benefit hundreds or thousands of future customers.