Adoption Specialist

Posting Date / Application Deadline Posting Date 09/02/26 Application Deadline 09/05/26 Pay Range Anticipated Hiring Range: $20.25 - $26.38 hourly Full Pay Range: $20.25 - $32.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type / Department Job Type Unclassified Department Animal Care and Control About the Position Are you passionate about connecting adopters with pets and providing an excellent customer experience? As an Adoption Specialist, you will play a critical role in matching animals with customers looking to adopt. You will conduct animal meet-and-greets and facilitate a conversational adoption approach through open dialogue. This position holds an essential role in promoting animals by ensuring animal bios and photos are updated regularly and advocating for animals with longer-term shelter stays by utilizing MCACC programs and processes. As one of our champions, you will take the lead in identifying customers' needs and guiding them through the entire adoption process. This position requires the employee to be in the office and or customer-facing for all hours worked. What better way to contribute to our mission than to be on the front line, bringing together the people and pets of Maricopa County! Don't miss out on this opportunity to support our shelter! About Us Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn firsthand about proper care of homeless and stray animals and work hard to help find them new homes. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families Paid vacation, sick time, and parental leave Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1 Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ We Require Two years of experience in a retail or similar customer service role High school diploma or GED A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis Other Requirements Candidates must be flexible and able to work all shifts, including starting as early as 8 am and finishing as late as 9 pm, working weekends and holidays. Adoption Specialists are assigned on any shift, with any combination of days off, determined by the needs of the Department. We Also Value Animal adoption experience in an Animal Care and Control type environment Experience with processing financial transactions Bilingual skills in English/Spanish Job Contributions Conduct animal adoption meet and greets and review information and adoption materials with potential adopters Greet and assist customers at the adoption counter, effectively address inquiries, and provide accurate information, all while maintaining a professional and helpful demeanor Perform accurate data entry, including adoption processing, fee collection, entering animal, person, and medical information, and creating and updating animal bios and photos Maintain a kennel floor presence and actively engage with the general public and the animals to facilitate matchmaking Demonstrate excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, and positive Ensure adoption areas are clean and tidy throughout the day by mopping floors, wiping surfaces in the meet-and-greet and lobby areas, and maintaining kennel signage/cards and play yards Conduct additional animal handling as needed, including restraint, walking, playgroups, and other duties Maintain and update adoption packet information and supplies to ensure new adopters have all the appropriate documentation and resources needed for their new pet Run reports and perform related duties Provide support with kennel cleaning, animal evaluations, events, enrichment, and other duties as assigned Working Conditions Work is performed in a busy, often noisy, office setting within an animal shelter with close proximity to dogs and cats with unknown temperaments or behaviors You will also spend an equivalent amount of time outdoors, with exposure to extreme temperatures, wetness, humidity, and respiratory hazards In this role, you will be exposed to cleaning products used in animal shelters and the smells associated with animal housing While performing the duties of this job, the employee is regularly required to stand and walk on all types of surfaces, some of which are slippery, uneven, or rough Exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly Machines, Tools, Equipment, Software, and Hardware MFD printer, Desktop computer, Chameleon software, Microsoft Office suite, Avaya phone system, POS system Selection Procedure Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process. Additional Information We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you! #J-18808-Ljbffr Maricopa County