Assistant Customer Service Supervisor

Join Our Team as an Assistant Customer Service Supervisor at The Aero ALL-GAS Company! Location: Hartford, CT Department: Customer Service | Reports To: General Manager and Sales Director Employment Type: Full-Time | Company: The Aero ALL-GAS Company Welcome to ALL-GAS! At ALL-GAS, we’re passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we’re excited to invite a friendly, organized, and enthusiastic Assistant Customer Service Supervisor to join us on this journey! Position Summary We are seeking a motivated and detail-oriented Assistant Customer Service Supervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset. Key Responsibilities Support management in supervising and mentoring customer service staff Assist with scheduling, training, and performance coaching Handle escalated customer inquiries and resolve issues promptly and professionally Monitor service quality, response times, and customer satisfaction metrics Help implement and enforce company policies and procedures Collaborate with other departments to ensure seamless customer experiences Assist with reporting, documentation, and process improvements Who We’re Looking For We’d love to meet someone who’s excited to jump in and make a difference! Here’s what we’re hoping you bring: Qualifications Required - High School Diploma or GED 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred Strong leadership and interpersonal skills Excellent written and verbal communication abilities Proven ability to handle difficult situations calmly and effectively Proficiency with customer service software, CRM systems, and Microsoft Office Highly organized with strong attention to detail Preferred Skills Experience in training and onboarding staff Ability to analyze customer feedback and service metrics Conflict resolution and problem-solving skills Adaptability in a fast-paced environment Why You’ll Love Working With Us A competitive salary that reflects your skills and experience. Great benefits, including health, dental, and vision insurance. A 401(k) plan with company matching to help you plan for the future. Generous paid time off and holidays to recharge. Plenty of opportunities to grow and learn with us! Ready to Join Us? Click "Apply for This Job" ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone. #J-18808-Ljbffr