Field Service Technician - Low Voltage Security (West Palm Beach)

Job Description

Job Description

About the Organization:

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team.

Primary Objective:

The Field Service Technician is responsible for diagnosing and repairing physical security systems and related network connectivity issues. This includes hands-on work with access control systems, video surveillance (both analog and IP), security alarm systems, and other low-voltage electronic devices. Our ideal candidate will have a strong foundation in physical security technologies, low-voltage systems, relays, networking, and IT. Strong customer service skills and a collaborative, team-oriented attitude are essential for success in this role.

Responsibilities:

• Diagnose and repair physical security systems onsite, ensuring timely restoration of full system functionality
• Perform preventative maintenance in accordance with service and maintenance contracts
• Troubleshoot system issues remotely using designated software and internet access
• Travel daily to customer sites throughout Florida to support service needs
• Participate in an on-call emergency service rotation at least two weeks per month
• Independently research and resolve equipment issues with minimal oversight
• Support special projects and complete additional duties as assigned
• Provide technical assistance on related support issues as needed
• Address operational matters and tasks as directed by the Service Coordinator or Manager
• Demonstrate strong organizational and time management skills; ability to work independently and collaboratively to prioritize tasks and achieve objectives with minimal supervision

Qualifications:

• High school diploma or equivalent required; Associate degree in computer networking or a related field preferred
• Minimum of 3 years of experience in a relevant field such as security systems, CCTV, access control, or networking and programming
• Strong electrical background with knowledge of electrical materials, low-voltage system installation maintenance and service
• Low-voltage expertise, including relays, loops, and input/output systems
• Hands-on experience installing and servicing complex electronic security systems
• Proficient in diagnosing and repairing systems efficiently at customer sites
• Experience with IP-based product configuration (IP address, DNS, VPN)
• Familiarity with systems such as eMerge, SonicWall, iBoot, Avigilon, Digital Watchdog, Speco, or similar card access and IP video platforms
• Skilled in video surveillance system and camera installations
• Experience working with NVRs (Network Video Recorders) and video analytics
• Understanding of relay logic and troubleshooting cables, systems, and connected devices
• Familiar with electric lock hardware installation and servicing
• Strong Microsoft Windows skills; ability to navigate LAN environments within security installations
• Comfortable working with cabling systems including Fiber Optic and Cat5e
• Ability to quickly learn and adapt to manufacturer-specific software
• Gate service experience is a plus, but not required
• Ability to read and interpret technical documents, write reports and correspondence, communicate effectively with customers and team members, and perform basic math and measurement tasks.

Essential Job Functions:

• Maintain a valid driver's license and the ability to operate a company or personal vehicle as required for travel to customer and job sites.
• Successfully pass a Motor Vehicle Record (MVR) check, in accordance with company driving standards and applicable laws.
• Florida: Meet eligibility requirements to obtain and maintain FASA/BASA certifications , as required by state and regulatory standards.
• Demonstrate ability to clearly read, write and understand English. Spanish is a plus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Ability:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

he duties of this job, the employee is regularly required to:

• Frequently lifting up to 50 pounds and occasionally heavier items, with team lifting or mechanical assistance available
• Driving: Requires the ability to travel independently between client sites; a valid driver's license is required where driving is an essential function of the role.
• Vision abilities sufficient to safely perform job duties, including distinguishing wiring where required, with or without reasonable accommodation.
• Movement: Regular and frequent standing, walking, bending, stooping, kneeling, crouching, crawling, climbing and balancing.
• Dexterity: Using hands and fingers for fine manipulation of tools, wiring, and small objects, as well as operating power and hand tools.
• Working at Heights: Comfort and ability to safely climb and work on ladders, scaffolds, and possibly aerial lifts or high-lift equipment (up to 30 feet or higher)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Location Variability: Work is performed primarily at client sites, which can include commercial buildings, construction sites, industrial facilities, and outdoor areas.
• Exposure to Elements: Technicians may work in various weather conditions (heat, cold, rain, snow) and be exposed to dirt, dust, fumes, smoke, unpleasant odors, and moderate to loud noises.
• Hazards: Potential exposure to hazards such as live electricity/high voltage, electrical wiring, confined spaces, and working with heavy machinery. Strict adherence to safety protocols (e.g., OSHA standards, proper PPE use) is mandatory.
• Independent Work & Travel: The role requires the ability to work independently in field environments, manage inventory, and involve overnight travel within a designated service area.
• Schedule: While primary hours may be standard, the role often requires flexibility to work after-hours, on weekends, or during emergencies.

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