MSP Project Coordinator

Job Description

Job Description

Are you looking to join an established, award-winning Managed Service Provider where no two days are the same? Do you enjoy working with a wide variety of technologies while collaborating with a supportive, growth-oriented team?

For more than 20 years, Midnight Blue has delivered comprehensive IT, cybersecurity, and VoIP solutions to businesses across a diverse client base. Our continued success is built on a strong team culture and a commitment to providing an “Always On Client Experience.”

We are seeking a Technical MSP Project Coordinator to help guide client projects from planning through completion while maintaining exceptional communication, organization, and service quality throughout every engagement. This role is ideal for someone who combines technical understanding with strong coordination and client management skills in a fast-paced MSP environment.

This is an on-site position based in Bridgeville, Pennsylvania.

What We Offer

• Competitive salary range of $85,000–$105,000
• Comprehensive benefits package including healthcare, dental, vision, and 401(k)
• Tuition reimbursement and professional development assistance
• A collaborative team culture built on strong core values
• Opportunities for growth within a stable and expanding MSP environment
• Hybrid schedule - On-Site with Occasional Remote Flexibility

Key Responsibilities

• Coordinate and oversee the full client project lifecycle, including onboarding, planning, execution, and closure
• Collaborate closely with Sales, Account Management, and Support teams to ensure smooth project transitions and communication
• Maintain accurate and thorough project documentation within PSA systems
• Monitor, track, and report on project performance metrics and KPIs
• Serve as a point of escalation for project-related client concerns
• Lead or participate in client meetings, project reviews, and scoping sessions
• Assist in identifying and recommending effective technology solutions for clients

Qualifications & Experience

Technical Knowledge

• Strong understanding of common SMB technologies, including:
• Windows Server environments
• VMware and Hyper-V virtualization
• SAN and storage technologies
• Microsoft 365
• Networking infrastructure
• Backup and disaster recovery solutions
• Cloud technologies and services

Experience & Skills

• 3+ years of IT project coordination or project management experience
• MSP experience strongly preferred
• Excellent organizational, communication, and analytical abilities
• Experience working with PSA and RMM platforms such as ConnectWise or N-Able
• Ability to manage multiple projects and priorities simultaneously

Preferred Qualifications

• Bachelor's degree in IT, Business, or related field
• PMP, ITIL, Project+, or similar certification
• Familiarity with EOS/Traction methodologies
• Knowledge of NIST, CMMC, or related compliance frameworks

Why Midnight Blue

• Real technical ownership—not just ticket handling
• Leadership that values outcomes over noise
• Opportunity to influence standards, tools, and service delivery
• A team committed to doing things the right way
  

Next Steps:

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