Outside Property Claim Representative - Alexandria VA

Job Description Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Job Category: Claim Compensation Overview The annual base salary range for this position is $67,000 to $110,600. The actual salary will be determined by factors such as the scope, complexity, and location of the role, and the skills, education, training, credentials, and experience of the candidate. Employees are eligible for performance-based cash incentive awards. Target Openings: 1 What Is the Opportunity? This role is eligible for a sign-on bonus. Location Requirement This position services Insureds/Agents in and around Washington, DC. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Responsibilities Handles 1st party property claims of moderate severity and complexity as assigned. Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates relevant facts to determine coverage, damages and liability of first-party property damage claims, including analysis of leases, contracts, by‑laws and other relevant documents. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates with multiple constituents such as contractors or insured’s representatives and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi‑line assistance in response to workforce management needs, including claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. Mentors and coaches less experienced claim professionals. Attends depositions, mediations, arbitrations, pre‑trials, trials and all other legal proceedings, as needed. CAT Duty – participates in the Catastrophe Response Program, which could include deployment away for a minimum of 16 days (including 2 travel days) to assist customers in other states. Must secure and maintain a company Credit Card. In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated. On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work. This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces. While specific territory or day‑to‑day responsibilities may not require climbing a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Perform other duties as assigned. Auto req ID: 475969BR Minimum Education Required: High School/GED Job Category: Insurance Additional Qualifications & Responsibilities Bachelor's Degree. General knowledge of estimating system Xactimate. Two or more years of previous outside property claim handling experience. Interpersonal and customer service skills – Advanced. Organizational and time management skills – Advanced. Ability to work independently – Intermediate. Judgment, analytical and decision making skills – Intermediate. Negotiation skills – Intermediate. Written, verbal and interpersonal communication skills, including the ability to convey and receive information effectively – Intermediate. Investigative skills – Intermediate. Ability to analyze and determine coverage – Intermediate. Analyze and evaluate damages – Intermediate. Resolve claims within settlement authority – Intermediate. Valid passport. Must Haves High School Diploma or GED. One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program. Valid driver's license. Location: Alexandria, Virginia. Job Code: Ins Insurance Affiliate Sponsor: Travelers Insurance #J-18808-Ljbffr VetJobs