Scheduling Coordinator - Full Time (99336)

Join our team as a Temporary Scheduling Coordinator at Columbia Basin Pediatric Dentistry in Kennewick, WA!*This is a temporary position expected to last through February 28, 2027.Scheduling Coordinators play a vital role in ensuring patients can access the care they need at YVFWC. By managing high - volume scheduling activities, verifying patient information, and coordinating appointments across care teams, this position supports smooth clinic operations and continuity of care. Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. We invite you to explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families! Position Highlights: 1.0 FTE (40 hours per week)

$19.69-$24.12/hour DOE with the ability to go higher for highly experienced candidates

Additional pay for your bilingual skills, paid on hours worked What You'll Do: Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed

Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed

Verify and update patient demographic information including contact information, insurance, and income verification

Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes

Assesses patient's need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed

Manage various scheduling work queues daily including: Cancellations/No - Show, Recall, Rescheduling and waitlist

Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate

Provides outgoing calls related to registries and outreach for patients

Provides backup support to other Front Office positions as needed

Perform other duties as assigned Qualifications: High School Diploma or GED

One year of office, administrative, patient care, call center or customer service experience

This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved

Bilingual (English/Spanish) speaking skills required at a level 9

Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner

Basic knowledge of medical terminology preferred

Basic knowledge of the Epic systems preferred

Basic proficiency with a variety of computer programs including Word and Excel

Duties may require work during the evenings, weekends and holidays Our Mission Statement"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being." Our mission celebrates inclusivity. We are committed to equal-opportunity employment.Visit our website at to learn more about our organization!