Associate Manager/Manager, Lab Operations

We are seeking an Associate Manager/Manager, Lab Operations to join IQVIA Laboratories at Ithaca.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Job Summary:

Manage a team of laboratory professionals and oversee testing activities in accordance with applicable clinical laboratory regulations. Provide technical leadership, develop staff, manage resources, and improve laboratory quality, safety, and operational performance.

What You'll Be Doing:

• Manage the daily activities of assigned laboratory work groups through effective delegation, technical training, and supervision
• Plan, prioritize, and assign laboratory work based on testing requirements and available resources
• Hire, train, coach, develop, and evaluate laboratory staff
• Provide technical leadership and resolve complex laboratory and instrumentation challenges
• Develop and revise standard operating procedures to meet operational and regulatory requirements
• Manage budgets, laboratory supplies, inventory, instrumentation, and staffing needs
• Lead quality and safety investigations, root cause analyses, and the resolution of CAPA and quality incidents
• Monitor operational metrics and implement continuous improvement initiatives that enhance quality and efficiency

What We Are Looking For:

• Bachelor's Degree or equivalent combination of education and experience. Some CAP/CLIA laboratory locations may require a Bachelor of Science in a chemical, physical, biological, or clinical laboratory science, medical laboratory technology, or cytotechnology
• Typically requires >5 years experience in regulated environment
• Strong understanding of laboratory operations and methods, including study setup and cross-functional or system dependencies
• In-depth knowledge of laboratory testing procedures and applicable laboratory testing regulations
• Working knowledge of quality assurance and quality control principles and in-depth knowledge of company-specific program requirements
• Applicable certifications and licenses as required by local regulations
• Other Equivalent combination of education, training, and experience may be accepted in lieu of degree

The Knowledge, Skills and Abilities Needed for This Role:

• Understanding of management approaches, including work scheduling, prioritization, coaching, and process execution
• Ability to analyze and interpret complex data
• Effective supervision and coaching skills
• Ability to assess and prioritize multiple tasks, projects, and demands
• Good written and oral communication skills
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients
• Knowledge of occupational safety and health rules and regulations

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit

If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $77,100.00 - $160,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.