Regional Director OF Operations

Panoramic Health's Regional Director Operations collaborates closely with practice/ physician management in the development of performance goals and long-term operational plans. Responsibilities include development, implementation, and monitoring of day-to-day operational systems and/or services for our Practice partnerships. Delivering dedicated, practice-level support to improve staff and provider efficiency, manage patient panels, and optimize electronic medical records (EMRs).

Responsibilities include:

• Provide steady leadership, both internally and externally, in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company.
• Provide ongoing communication on site/system/regional performance and drive alignment to key initiatives throughout the region.
• Support knowledge dissemination to the operational lane to help them become proficient in the business.
• In partnership with departmental leadership, lead the operational launch of payer/partner relationships; supporting IT, reporting, and infrastructure needs to successfully implement new partnerships.
• Support leadership team in developing and executing on the key operating functions while leveraging established Regional management processes, facilitating metric driven optimization plans and helping to remove barriers.
• Analyze data and reports for operational and financial insights, trends, and regional market opportunities. Utilize data to understand causes or symptoms of performance breakdowns, working cross-functionally with necessary teams to drive solutions for those breakdowns.
• Disseminate and communicate relevant insights for site and the region overall. Facilitate cross team collaboration and learning.
• Partner with central operations to implement, operationalize and support innovative pilot efforts and/or partnership with new strategic partners/arrangements. Help facilitate success locally by partnering centrally on key IT and analytics interfaces.
• Lead the preparation calls for regional practice and provider meetings. Oversee the process, facilitate appropriate transfer of data and information and partner on engagement strategies with regional leaders.
• Understand linkages between program goals and company-specific business context.
• Ensure projects are executed efficiently and seamlessly including:
  • Supporting development of and driving operationalization of care models.
  • Overseeing operations activities to ensure efficient operations and resource allocation.
  • Managing team of regional clinical operations staff.
  • Collaborating with IT department to create and enhance necessary dashboards.
  • Monitoring the status of various programs with internal and external stakeholders.
  • Interfacing with functional area project managers to track status of activities.
  • Driving escalation and resolution of critical project related issues, including resource needs, that would impact program results.
  • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
• Identify opportunities to improve the processes and structure, develop implementation plans for those improvements, and manage execution of those plans.
• Define and build regional team to support recruitment, hiring/onboarding, and development of new leaders and team members.
• Develop positive relationships with local leaders and area project managers and practices to facilitate tracking and reporting of initiatives.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:

• Bachelor’s degree or a combination of equivalent education / work experience.
• MHA/MPH/MBA or masters preferred.
• 10+ years industry experience.
• Experience with value-based care models preferred.
• Experience with Medicare programs preferred.
• Outstanding record of leadership and management success.
• Competent in MS Office Suite.
• Willingness to travel (20% - 30%) on average.