Medical Front Desk Coordinator

Job Description

Job Description

Transformation Health Services, PLLC
Virginia Beach, VA | Full-time | In person
Schedule: Monday–Thursday from 8:30 a.m. to 5:00 p.m., Friday from 8:00 a.m. to 12:00 p.m.

Transformation Health Services is seeking a friendly, dependable, and organized Front Desk Coordinator to join our outpatient mental health practice. The ideal candidate enjoys helping others and can manage multiple priorities while providing professional customer service.

Responsibilities

• Greet clients and manage check-in and check-out.
• Answer and direct phone calls and handle incoming correspondence.
• Schedule appointments and coordinate client flow with clinicians and staff.
• Collect and update client information, prepare documents, and maintain accurate records.
• Process patient payments and provide general administrative support.
• Maintain an organized reception area and protect client confidentiality.

Qualifications

• Strong interpersonal skills, professional phone etiquette, and an empathetic approach to client interactions.
• Strong organization, attention to detail, reliability, and the ability to manage multiple tasks.
• Experience with scheduling, data entry, payment processing, and common office software.
• Experience with electronic health record (EHR) software required; SimplePractice experience is a plus.
• Ability to follow confidentiality and privacy requirements.
• Availability to work in person in Virginia Beach, VA, during the stated schedule, subject to reasonable accommodations.
• High school diploma or equivalent required.
• Previous healthcare, behavioral health, receptionist, or client-facing administrative experience preferred.

Transformation Health Services, PLLC is an equal opportunity employer and provides reasonable accommodations as required by applicable law.