Bilingual Customer Care Specialist

Job Description Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions Assists medical providers in problem resolution, as needed Responds to provider phone inquiries in a prompt, courteous and concise manner Documents all provider encounters in clear and concise logs Transfers providers to other Call Center units as needed Meets individual performance standards. Performs other duties as may be assigned by management. Qualifications MUST BE AVAILABLE 7AM - 7 PM Bilingual - fluent in English and Spanish, written and spoken College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR * High school diploma, GED, or equivalent certification Minimum 6 months of customer service or call center experience required Minimum 1 year Microsoft Office #J-18808-Ljbffr