Mobile Operations Technician

Job Description

Job Description

Customer-Focused Mobile Service & Sales Professional

Our client is transforming the automotive locksmith industry through cutting-edge robotics, mobile technology, and exceptional customer experiences. We're looking for outgoing, customer-focused professionals who enjoy helping people, building relationships, and working as part of a high-energy team.

This position combines customer service, sales, and hands-on technical work. Mobile Operations Technicians work alongside a team 3-4 technicians at retail partner locations, helping customers with automotive key replacement services while creating a positive and professional experience.

What You'll Do

Customer Experience & Sales (70%)

- Serve as the face of the company at retail partner locations.

- Engage customers, identify their needs, and recommend the appropriate key duplication or replacement solution.

- Deliver exceptional customer service that drives repeat business and customer satisfaction.

- Educate customers on products, services, pricing, and available options.

- Process transactions using tablets, mobile applications, and point-of-sale systems.

- Support team sales goals through strong customer engagement and relationship-building.

- Represent the company professionally and maintain positive relationships with retail partners.

Technical & Operational Support (30%)

- Learn to cut, duplicate, and program automotive keys, fobs, and remotes.

- Test completed keys to ensure functionality and accuracy.

- Assist with inventory management, equipment maintenance, and daily mobile operations.

- Maintain a clean, organized, and professional workspace within the mobile service environment.

- Support teammates during busy periods and collaborate to deliver excellent customer experiences.

No locksmith or technical experience required. We're looking for customer-focused professionals with strong communication skills, sales aptitude, and a desire to learn. We'll provide the technical training needed to become successful in automotive key

programming and mobile service operations.

REQUIRED SKILLS AND EXPERIENCE

What We're Looking For

Required Qualifications

- Strong customer service, retail, sales, hospitality, or other relevant experience.

- Excellent communication and relationship-building skills.

- Enjoy working in a team environment and collaborating with others.

- Comfortable engaging customers and recommending products or services.

- Tech-savvy and comfortable using tablets, POS systems, mobile apps, and digital tools.

- Strong attention to detail and willingness to learn technical skills.

-Valid driver's license and reliable transportation.

NICE TO HAVE SKILLS AND EXPERIENCE

Preferred Qualifications

- Wireless sales, retail leadership, banking, hospitality, customer success, automotive service advisor, or other sales experience.

- Experience working toward sales goals, commissions, or performance metrics.

- Automotive, locksmith, mechanical, or technical aptitude.

- Inventory management or retail operations experience.

What We Offer

- Competitive pay + uncapped commissions

- Paid training and continuous support

- Company vehicle and equipment provided

Benefits (Once Permanent)

- Career path opportunities into leadership and management roles

- Health, dental, and vision insurance

- 401K plan with match

- PTO

- Flexible Spending Account (FSA)

- Health Savings Account (HSA)

- Basic Life and AD&D Insurance

Compensation: $20 + uncapped commission

SCHEDULE:

Wednesday-Sunday: 8am-5pm

3-month contract-to-hire