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Call Center Representative

$19 per hour

PrideStaff

Dallas, TX
Remote Customer Service Representative
Location: 100% Remote (Must reside in the DFW, TX area)
Pay Rate: $19.00/hr | $19.50/hr (Bilingual, fluent in Spanish )
Job Type: Full-Time (Contract-to-Hire)

About the Opportunity
Are you passionate about helping people secure their financial future? Do you have an affinity for numbers, customer service, and a desire to build a career in finance?

A well-established, industry-leading financial institution is seeking dedicated Remote Customer Service Representatives to guide plan participants through investment options, retirement plans, and financial strategies. If you're looking for a supportive company that actively invests in your personal and professional growth, this is the role for you!

Perks & Benefits
  • 100% Remote Work: Work from the comfort of your home from day one! (All essential equipment provided)
  • Paid, World-Class Training: 9 weeks of comprehensive training + real opportunities for financial certifications.
  • Annual Bonus Potential: Annual performance, attendance, and development bonuses!
  • Career Advancement: Clear pathway to permanent employment with a premier financial brand.
  • Full-Time Benefits Include: Health, Dental, and Vision insurance, 401(k) with Company Match, Basic Life, AD&D, short-term and long-term disability, paid time off, and more.
Work Schedule
  • Training (First 9 Weeks): Monday - Friday | 8:00 AM - 5:00 PM (1-hour lunch)
  • Regular Schedule (Post-Training): Monday - Friday | 10:30 AM - 7:00 PM (30-minute lunch)
What You'll Be Doing
  • Assist customers via inbound calls and emails with warmth and professionalism.
  • Research account details and specific plan options to offer tailored support.
  • Complete financial transactions and navigate investment strategies.
  • Follow up on outstanding account inquiries, updates, and escalations.
  • Place occasional outbound calls/emails to collect or share important details.
Qualifications & Requirements
  • Strong customer service background with excellent verbal and written communication.
  • Comfort working with basic math, financial vehicles, and numbers.
  • Texas Residency Required: Must be able to travel to our Addison, TX office to pick up your remote work equipment upon hire.


Compensation / Pay Rate (Up to): $19.00 - $19.50 Per Hour
Apply
Vacancy posted 6 hours ago
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