Senior Operations Manager

Job ID: 10378539 | Amazon.com Services LLC AMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS. Key Responsibilities Overall safety, quality, performance, customer experience and people development for all delivery station operations Drive vision for the station team and create quality initiatives, process change initiatives and other lean initiatives to enable the functional area and DS to meet and exceed the business plan Problem‑solve to close gaps between performance and goals Set & clarify requirements and expectations for Operations, Area and Shift Managers; measure performance, provide feedback, hold Ops Managers accountable for their performance and the performance of their departments Manage an environment concerning the delivery of Amazon orders directly to customers, with escalating volume and complexity, operating 24/7 Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs) Present operational metrics regularly to the senior leadership team Hire and develop top talent; create & implement a talent plan for the site including talent acquisition, performance & career management, learning & development, succession planning, and employee engagement Leverage Operations, Area and Shift Managers by sourcing & nurturing ideas, rolling them into improvement plans for the functional area Cultivate strong culture & engagement throughout all levels of the delivery station team Take proactive steps to ensure best practices are shared across all departments, shifts and among the network Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build & secure support and resources for projects & initiatives in the area, and provide needed support and resources for other staff initiatives Basic Qualifications Bachelor's degree or equivalent, or 2+ years of equivalent experience 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment Demonstrated track record of delivering performance and financial based results in high‑pressure environments Experience with performance metrics and process improvement and lean techniques Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems Excellent communication skills (including local language and English, written and verbal) Experience managing third‑party resources on a regional/national scale Experience managing contingent workforce in a business with peak seasons Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays Preferred Qualifications Degree in Engineering, Operations or related field and MBA preferred Experience in a startup environment Ability to handle changing priorities and use good judgment in stressful situations Interest in long‑term career development Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, NY, Woodside - 148,500.00 - 200,900.00 USD annually #J-18808-Ljbffr