Communications Agent Level 1

Job Title

Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel.

Essential Functions

• Provides expertise and excellent service to both internal and external customers.
• Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders.
• Update internal computer databases to maintain accuracy and process inquiries from internal customers.
• Effectively communicate to local police, fire, and EMS personnel.
• Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response
• Perform other duties as assigned.

Number of Openings

• Five (5) Positions

Domicile / Work Location

• These positions will be located in Memphis, Tennessee.

Relocation

• Relocation assistance is not available for these roles.

Minimum Education

• High School Diploma/GED.

Minimum Experience

• One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency dispatch, customer account maintenance, or related field.

Knowledge, Skills and Abilities

• Demonstrated organizational and planning skills.
• Ability to work in a fast-paced environment.
• Working knowledge of Microsoft Office products.
• Ability to work multiple and varying shifts based on business needs.
• Excellent human relations, organizational, and communications skills.
• Must complete required training program.

Pay Transparency

Pay: $21.14/hr - $29.59/hr

Additional Details

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)