Field Service Technician I

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award‑winning games at customer sites. Responsibilities Perform preventative maintenance on Electronic Gaming Machines (EGMs), Electronic Table Games (ETGs), and related equipment, ensuring compliance with Gaming Commission and company standards. Ensure proper operation of EGMs and ETGs via diagnostic tests, software settings, and functional testing. Navigate Management Terminal daily to verify EGM/ETG status. Assemble and prepare accessories for installations per change order. Complete accurate incident reports and maintenance records in a clear and precise manner. Maintain detailed daily and weekly technology logs. Adhere to L&W’s Field Service established standards, policies, and procedures, including safety procedures (vehicle safety, loading games, ladder use, and electricity). Keep all tools and equipment in proper, safe, and working condition. Stay current with all Light & Wonder Field Advisories and eLearning. Review customer issues with management and technical lead as they arise. Qualifications At least 21 years of age, with a valid driver’s license; able to obtain and maintain gaming licenses as required. One year of experience in assembly, testing, and repair of electronic gaming devices, or six months experience with a related gaming school certificate of completion, or equivalent. Basic troubleshooting skills for isolating and correcting problems to the assembly level. Basic knowledge of electricity, electronics, and mechanics of gaming‑type devices. Basic understanding of network communication and troubleshooting. Ability to lift and carry 50 lbs (on a regular basis for short distances) and transport heavy equipment using proper moving devices. Safe and proper use of hand and power tools. Basic PC operation skills, including Outlook, Word, Excel, and PowerPoint. Ability to read Light & Wonder schematics and service manuals. Preparation of conversion projects or installations with limited supervision. Strong customer relations skills, both internally and externally. Knowledge of current Light & Wonder gaming devices to the assembly level. Problem‑solving skills. Travel to other facilities within the department may be required. Benefits and Compensation Pay range: $20.00 – $22.00 per hour, with eligibility for overtime and supplemental earnings. Compensation is based on skill set, experience, geography, equity, and market data. Education: High school diploma or equivalent; college‑level electronics training is helpful. Work Conditions: Typical of similar jobs; responsible for obtaining gaming or other licenses, undergoing background investigations, and meeting regulatory requirements. Equal Opportunity Employment Light & Wonder is an equal opportunity employer and does not discriminate against applicants based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability. #J-18808-Ljbffr LNW Gaming, Inc.(KAC)