Senior Helix ITSM Analyst - KBR & Smart Workflow Modernization

Tetrad Digital Integrity

Tetrad Digital Integrity LLC (TDI) is seeking a Senior ITSM Analyst to drive Knowledge-Based Resolution (KBR) and lead Smart IT workflow modernization within the Helix ecosystem for federal civilian services. The role requires hands-on Helix/Remedy expertise and the ability to design solutions, guide implementation, and support change enablement across service management teams.

You will own end-to-end technical ownership of ITSM processes, work with service desk and engineering teams to optimize

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Vacancy posted 4 days ago

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