Implementation Specialist

Implementation SpecialistLas Vegas, United StatesQTS provides customized payroll and human resources solutions for organizations across the US, serving companies from 1 to over 1000 employees. We combine the agility and personal attention of a small company with the systems, structure, and reliability of the largest providers, delivering advanced technology supported by exceptional service.This blend of capability and care differentiates QTS in provider-to-provider comparisons and has made us the vendor of choice. Our focus remains on delivering highly customized, personal service to every client organization.The IS's skills directly influence client tenure, as a poor conversion can create ongoing issues that lead to termination. Their accuracy in setting up billing directly affects revenue. Clients should provide all tax accounts prior to the first process when possible, and any missing tax account numbers must be tracked and billed until all accounts are received.The IS maintains thorough working knowledge of all department functions, procedures, and activities, and can obtain results through others to gather missing paperwork and follow up on outstanding tasks. This position has no direct reporting responsibility and reports to the Payroll Operations Manager.Key Competencies and BackgroundExcellent organizational skills and problem-solving skillsAbility to manage multiple prioritiesTop-notch written and verbal communication skillsExtreme attention to detail while maintaining a broad perspectivePC proficient (CRM, communication support tools, etc.)Strong Microsoft 365 skills, including Excel, Word, and OutlookCollege degree and/or prior experience in a payroll or customer service environment preferredInternal operations experience preferredStrong working knowledge of payroll applications, tax regulations, and payroll lawsDutiesInteract with clients in person or by phone to convert new starts, resolve startup issues, and manage the transition from implementation to client servicesDelivers initial and ongoing training; sets up and trains clients on RPO (Ready Pay Online), Time & Attendance, HRnext, Nimble, garnishments, and benefit-accrual policiesCoordinates interdepartmental activities; identifies and resolves interdepartmental procedural issues; assists other departments as neededTracks and follows up on missing tax accounts; escalates critical situations to managementMaintains required desk organization; prepares reports and written correspondence; attends department meetingsUnderstands department attendance policies and current department and company goals and objectivesAnswers incoming calls promptly (within three rings) and responds to messages within one hourCompletes special projects accurately and on time; maintains a professional, positive demeanor alwaysCompensation & Benefits$40-60k DOEMedical, Dental, VisionPaid holidaysA great office environmentType & LocationFull-time, Exempt positionLas Vegas, NV – On-site at QTS Payroll office