Service Technician - Phoenix MultiSite

Service Technician Category: Non-Exempt (Hourly) Supervisor: Community Manager & Service Supervisor Hours: Typical range of hours based on community needs and may require weekends and after‑hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours). Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather. Drug Screens: Pre‑employment, post injury, reasonable suspicion, and possible random screens. Highlighted Employee Benefits Offering mentor program for onsite assistance Compensation package including monthly and quarterly bonuses Health, vision, dental and life insurance 401(k) benefits 30% rent discount Biannual team celebrations PTO accrual starting at 15 days a year Virtual and on‑site trainings monthly General Summary of Associate Responsibility To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Service Supervisor & Community Manager. Preferred Knowledge / Experience / Ability High school diploma or equivalent required, along with a strong foundation in business principles. HVAC/R certification (HVAC & Refrigeration) is preferred. Ability to accurately follow detailed oral and written instructions. Proven leader committed to delivering exceptional customer service. Self‑motivated individual with the ability to set priorities, manage time effectively, and achieve assigned goals. Resourceful problem solver capable of addressing unexpected challenges and adapting to changing priorities in a dynamic environment. Collaborative team player with excellent verbal and written communication skills, strong organizational abilities, and the capacity to work effectively with on‑site staff, residents, supervisors, corporate associates, and vendors. Proficient in English; bilingual candidates are highly encouraged to apply. Skilled in tracking and managing inventory of materials and parts. Physically able to lift up to 50 lbs. and handle chemicals safely. Available for emergency calls during nights and weekends as needed. Detail‑oriented with a strong commitment to assessing and maintaining community common areas and amenities. Proficient in Outlook, Excel, Word, and various internet applications. Responsibilities Residential Standards Provide support by performing general maintenance duties in common areas. Available for on‑call responsibilities as needed. Ensure the independent and timely completion of service requests in occupied apartments, in line with established company and property standards. Oversee all aspects of property maintenance, prioritizing resident satisfaction and contributing to occupancy goals. Actively participate in preventive maintenance programs and manage the ongoing repair of all mechanical systems to preserve the property's value. Maintain cleanliness of grounds and common areas at all times. Takes on additional related duties and responsibilities as assigned. Adhere to all safety protocols while completing tasks. Provide courteous and friendly service to residents, ensuring a 5‑star experience. Community Inspections and Quality Assurance Review Assist and report on inspections and quality assurance review results. #J-18808-Ljbffr Newearthres