Front Office Receptionist

Job Description

Job Description

Position Overview:

Under the direction and supervision of the Clinic Manager, the Clinic Receptionist serves as the first point of contact for patients, families, and visitors, and plays a vital role in delivering an exceptional patient experience. This position is responsible for creating a welcoming, respectful, and professional environment that reflects El Centro Family Health's commitment to compassionate, patient centered care. The Clinic Receptionist greets patients and visitors promptly and courteously, actively listens to understand their needs, and ensures they are assisted efficiently and appropriately. This role requires clear communication, empathy, cultural sensitivity, and the ability to remain calm and solution focused in a fast-paced clinical setting. Maintaining strict confidentiality and safeguarding protected health information is essential at all times. The individual in this role contributes to a seamless care experience by supporting both patients and the clinical team with professionalism, reliability, and a strong commitment to service excellence.

What You Will Do:

• Obtains co-pay and copy of health insurance coverage at time of visit.
• Maintains an atmosphere of professionalism and customer service.
• Greets patients, visitors, public and ECFH staff.
• Will work Front Office at designated sites as needed, and must be able to travel to outlying clinics.
• Provides telephone and clerical support by answering phones and communicating correct information/messages and routing them to appropriate personnel.
• Assists in maintaining scheduling by making appointments; entering new patient information and correcting/updating information for established patients (e.g., name, address, phone number, etc.); scheduling new and established patients; and confirming appointments.
• Verifying insurance verification, and data entry
• Schedules new and established patients, confirm appointments.
• Assists in coordinating patient information and billing and ensures the accuracy of insurance billing information.
• Maintains accuracy of financial and patient accounts by collecting payments for services rendered.
• Keeps accurate records of cash and other daily transactions to ensure accurate daily bank deposits.
• Comply with HIPPA Privacy Act.
• Update professional and technical skills by pursuing continuing education or seminars related to job responsibility.
• Exhibits behavior and actions which create a high level of patient relations, which reflect respect for the patient's/customer's rights, needs and confidentiality.
• Other duties as assigned.

Minimum Qualifications:

• Two years of experience in customer service or similar field.
• High School Diploma or equivalent.
• Strong working knowledge and proficient use of Microsoft Office applications, including Excel and Word, along with Internet Explorer and Outlook.
• Proficient in operating computers, copiers, and fax machines.
• Basic knowledge of mathematical and accounting procedures.
• Familiar with standard telephone etiquette and communication protocols.
• Strong verbal and written communication skills, including via phone and email.
• Ability to travel to outlying locations.
• Maintain valid driver's license and clearance for unrestricted automobile insurance coverage pursuant to NM State law.
• Strong interpersonal and communication skills, with the ability to work effectively with a diverse range of individuals and community members.

Preferred Qualifications:

• Knowledge of medical terminology, health insurance claims, Medicaid, and Medicare.
• Bi-lingual- Fluent English/Spanish.

Physical Requirements:

• Ability to balance, bend, lift, carry, and pull up to 20 lbs.
• Ability to sit and stand for extended periods, typically longer than four hours.
• Flexibility to work a varied schedule, including evenings, weekends, or as needed.
• Manual dexterity and ability to use hands and fingers for feeling, grasping, and operating office equipment.
• Adequate hearing ability for communication and monitoring office environments.
• Good vision for reading documents, operating office equipment, and observing surroundings.
• Capability to stoop, crouch, crawl, or kneel as necessary for office tasks.
• Ability to talk clearly and effectively for communication.
• Ability to walk and move around the office environment.

What We Offer:

• 401(k) Retirement Plan
• 7 Paid Holidays
• Paid Sick Time
• Comprehensive Medical, Dental, and Vision Insurance
• 100% Employer-Paid Basic Life Insurance
• Voluntary Employee Supplemental Benefits
• Employee Assistance Program (EAP)
• Education Reimbursement
• Flexible Spending Account (FSA)

Who We Are:

As a Federally Qualified Health Center (FQHC) and 501(c)(3) nonprofit, El Centro Family Health is dedicated to providing affordable, accessible, and high-quality healthcare to the people of Northern New Mexico. Our mission is to enhance the quality of life in our community by delivering primary care and health education through a network of clinics and collaborative programs. At El Centro, we are committed to offering vital health services in a compassionate, supportive, and patient-centered environment.

Equal Employment Opportunity Statement:

El Centro Family Health is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. We are committed to fostering a diverse and inclusive workplace for all.