Automotive Dispatcher

Automotive Dispatcher/Production Manager

The Ed Napleton Automotive Group is looking for our next Automotive Dispatcher/Production Manager, located at Napleton's Wisconsin locations. The Automotive Dispatcher/Shop Manager is responsible for scheduling and dispatching service repair orders to technicians.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Top compensation plans
• Medical, dental, and vision insurance
• 401k and additional benefits
• Vacation time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists
• Family owned and operated- 90+ years in business!

Job Responsibilities:

• Planning, organizing, leading, and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the client
• Allocating technician and workshop time and resources to facilitate maximum productivity in accordance with policy and the technician skill level required
• Manage software dispatch systems and maintain customer relationships with the dispatch technicians
• Sets work priorities to consider repeat repairs or clients who are waiting
• Accurately estimate shop capacity and shop loading, and provide accurate reports upon request
• Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service consultant
• Provides customers with updates and builds positive customer relationships
• Ensure proper repair documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.

Job Requirements:

• 5+ years prior automotive technician experience
• Excellent communication and customer service skills
• Proficient computer skills
• Ability to multitask in a fast-paced environment
• CDK experience preferred
• 18+ years of age to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws