MRSGM NA Client Support Technician, Commercial Insurance TEMP

Location: Long Beach, CA 

Munich Re Specialty Group North America (MRSG N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions.

We are seeking a temporary Client Support Technician, Commercial Insurance to join the Roanoke Insurance Group division to be a hybrid employee in our Long Beach, CA office reporting to the Regional Product Manager, Commercial Insurance.

Job Profile

• Transmit correspondence to insured and carriers
• Set-up prospect and customer files in Epic system
• Prepare and process binders of insurance, certificates of insurance, endorsements, audits and cancellations as defined in the company procedures manual
• Maintain follow-up system with insurance carriers to ensure requests are processed timely
• Process surplus lines filings, affidavits and billings, as required
• Process premium finance agreements as needed
• Furnish underwriters with additional information as requested
• Handle telephone requests and written correspondence
• Maintain positive relationships with insurance markets and clients
• Follow quality procedures and promptly correct any items uncovered by quality control (QC) audits
• Assist in premium collections, when necessary
• Provide back up support to service team as requested
• Create and maintain positive relationships with customers and carriers
• Perform other specific duties and projects as assigned by management

Job Requirements

• Applied EPIC software experience a plus
• Well organized with an aptitude for details
• Strong written and oral communication skills
• Understand and analyze insurance coverages, forms and policies
• Basic knowledge of Microsoft Word, Excel, Outlook
• Above average math skills to work with numbers and percentages
• Ability to multi-task
• Experience in the trade/transport industry a plus

MRSGNA is open to considering candidates in numerous locations, including Long Beach, CA. The hourly rate posted below applies to the Company’s Long Beach, CA location. The hourly rate anticipated for this position is $20.00/hour.

About Us

MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

At MRSG N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.

We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXTERNAL POSTINGS ONLY

Applicants requiring employer sponsorship of a visa will not be considered for this position.

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