Care Coordination Specialist - CMA - MD126

Title: Care Coordination Specialist - Certified Medical Assistant Location: Indian Health Clinic - 703 NE Hancock St., Portland, OR 97212; Wellness Center - 12360 E Burnside St., Portland, OR 97233; RiverHouse - 211 SE Caruthers St., Portland, OR 97214; and community-based service locations throughout the Portland metropolitan area Schedule: This is an in person position, Monday through Friday, 8:30am - 5:00pm. Occasional evenings and weekends required. Wage Range: $26.25 – $29.40 hourly, non-exempt If you are a motivated and dedicated Medical Assistant / Care Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference. Company Mission The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. About The Company At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. Position Overview The Certified Medical Assistant Care Coordination Specialist supports both clinical care and culturally specific care coordination for Spirit of Healing members. The position helps members navigate health care and social service systems, addresses barriers and social determinants of health, and works collaboratively with members, families, caregivers, community partners, and multidisciplinary care teams to improve health outcomes and satisfaction with care. What You Will Do Provide health education regarding procedures, diagnoses and medications. Provide patient navigation through health care systems to identify and reduce barriers to care. Coordinate and update plans of care that include member-specific goals and self-management support. Assist members in navigating social service resources, benefits, and community programs. Help members track upcoming appointments, schedule transportation, and understand after-visit and follow-up instructions. Coordinate appointments with providers to support timely diagnostic and treatment services; arrange language interpretation or translation services when needed. Send, track, and follow up on referrals to internal and external resources and facilitate linkages to follow-up services. Provide warm handoffs to internal and external services, which may include accompanying a member to an initial appointment or connection with health care, behavioral health, addictions, housing, or cultural resources. Assist members in learning about and accessing culturally specific resources and activities. Conduct outreach and monitor member well‑being in clinic, community, or home settings as determined by the plan of care and program protocols. Initiate and maintain communication and collaboration with members, families, caregivers, community partners, and members of the service team as permitted by the member. Participate in multidisciplinary team meetings, clinical supervision, and other required meetings to coordinate care. Maintain a timely and effective caseload and complete thorough, accurate documentation and required daily, weekly, and month‑end reports in accordance with agency policy and applicable Oregon Administrative Rules. Qualifications We would like to hear from people that have: High School Diploma or General Educational Development (GED) certification required. Active certification as a Medical Assistant in the State of Oregon. Must have CPR certification annually. Demonstrated computer proficiency, including Microsoft Office applications, electronic health records, and database or care‑management systems. Ability to work independently and collaboratively while maintaining professional boundaries with clients, community members, and staff. Ability to travel between multiple sites and community locations throughout the day; must meet NARA NW's driving requirements, including maintaining a valid driver's license, a clean driving record, access to reliable transportation, and proof of current automobile insurance. Availability to work occasional evenings, weekends, and special events as needed. Must pass pre‑employment and for‑cause drug testing. Must pass criminal background and DMV checks. Preferred Qualifications Two years of recent paid experience performing responsibilities similar to those described above. Certification as a medication aide. Experience using motivational interviewing, trauma‑informed care, or evidence‑based practices that support behavior change. Experience working with diverse populations that have encountered barriers related to marginalization, mental health, substance use, or access to care. Experience working with American Indian/Alaska Native communities, Tribal communities, and people affected by intergenerational trauma. Knowledge of, or willingness to learn about, gender‑affirming care and resources and the unique needs of transgender and gender‑diverse people. What’s in it for you? 15 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25th and your birthday! Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente 15 Paid Holidays (Listed Above) 13 Paid Days of Sick Time 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days) $50,000 Life Insurance & AD&DD Short Term and Long-Term Disability Flexible Spending Account Health Spending Account 401(k) with 4% Match Employee Assistance Program Inclement Weather Days (Snow Days) Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need. NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober. Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart. Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary. #J-18808-Ljbffr Native American Rehabilitation Association of the Northwest, Inc. (NARA)