(Senior) Relationship Manager- Western Region (WER)

* This role will be remote, and can be based out of Arizona, California, Colorado, Idaho, Montana, New Mexico, Nevada, Oregon, Utah, Texas, Washington, and Wyoming for external candidates. *

NeighborWorks as a Company and an Employer

For nearly 50 years, Neighborhood Reinvestment Corporation, a congressionally chartered national nonprofit known as NeighborWorks® America, has strived to make every community safer and more prosperous. Our network of excellence includes nearly 250 nonprofits in every state, the District of Columbia, Puerto Rico, and on Native lands. NeighborWorks offers grant funding, peer exchange, technical assistance, evaluation tools, and access to best-in-class training as the nation’s leading trainer of housing and community development professionals. NeighborWorks network organizations build homes and apartments, expanding the supply of affordable housing in every community; provide financial counseling and coaching that increases self-sufficiency; encourage resident leadership; and collaborate with local stakeholders in the areas of health, economic development, employment, and education.

Caring for communities starts with caring for our internal community, our staff. Picture yourself in a collaborative and diverse hybrid environment surrounded by colleagues who challenge, encourage and inspire you. This opportunity offers an impressive total rewards package that includes a 401(k) match of up to 12%, 11 paid holidays, generous leave (including 40 hours of paid volunteer time) and industry-leading benefits. Start your career with NeighborWorks America and take advantage of our Staff Training and Education Program (STEP), designed to support continued learning and professional development. Our benefits are designed to support staff holistically, enabling them to give their best in both work and life.

We are a mission-based organization committed to building a high-performing work culture, guided by the following core values:

• We hold ourselves and each other accountable.

• We act with integrity.

• We lead with curiosity.

• We pursue excellence with courage.

• We respect, honor and celebrate each other.

• We collaborate with purpose.

Work at a Glance: Relationship Management and Capacity Building.

Position Summary and Essential Responsibilities:

The NWA (Senior) Relationship Manager (RM) role is pivotal within the organization, focusing on serving a portfolio of network organizations (NWOs) and ensuring a deep understanding of their operations and needs. This position works closely with a team of relationship managers, other staff, and regional leadership in support of the region’s entire portfolio of NWOs. The following responsibilities and qualifications are associated with this position:

• Portfolio Management: (Sr.) RMs oversees a portfolio of network organizations. This involves developing a comprehensive understanding of each organization's mission, goals, challenges, needs, establish and maintain relationships with executive leadership, board members, partners, and stakeholders of network organizations through in-person and virtual engagements.
• Expertise in NW Services and Products: (Sr.) RMs are experts in the services and products offered by NeighborWorks America. This knowledge helps them guide network organizations in utilizing these resources effectively, including brokering connections to the tools, resources, and subject matter experts available across NeighborWorks America and network organization peers.
• Data-Driven Decision Making: Utilize data compiled by NW, along with market and industry analysis, to make informed decisions on how best to support the organizations in their portfolio.
• Customer-Centric Approach: (Sr.) RMs are resourceful and innovative in their efforts to support network organizations, ensuring a customer-centric approach in their interactions and solutions.
• Strategic Thinking: Critical thinkers who strategically plan and implement capacity-building strategies to strengthen the performance of organizations in their portfolio.
• Organizational Development Expertise: (Sr.) RMs have deep expertise in understanding various non-profit business models and implementing strategies to enhance organizational performance and sustainability.
• Performance Assessment: (Sr.) RMs assist network organizations in preparing for performance assessments and work on developing action plans based on assessment results.
• Board Management: Work directly with non-profit boards of directors, assess their performance, facilitate board training, and engage in strategic planning activities.
• Funding Evaluation: (Sr.) RMs review and evaluate funding requests from network members, ensuring alignment with organizational goals and objectives.
• Strategic Visioning: Collaborate with NWOs in strategic thinking and visioning beyond compliance remediation, helping organizations plan for long-term success and impact.

This remote position reports to the regional Senior Director, and the candidate must be physically located in one of the following states: Arizona, California, Colorado, Idaho, Montana, New Mexico, Nevada, Oregon, Utah, Texas, Washington, Wyoming and NeighborWorks America corporate and field locations.

Required Minimum Qualifications:
(a) Education: Bachelor’s Degree in Business Administration, Public Administration, Nonprofit Management, Community Development, Urban Planning, Finance, Organizational Development, or a related field. Applicable experience may be considered in place of education.

(b) Experience: 5-7 years of related professional or personal experience in community development, affordable housing or the non-profit management field for Relationship Manager, and 8+ years of experience for a Sr. Relationship Manager designation.

(c) Licenses, Certifications: N/A

(d) Competencies, Knowledge, and Skills & Abilities:

• Nonprofit Management and Board Governance Experience: Candidates should have professional or personal experience in nonprofit/organizational management and board governance, including understanding fiduciary responsibilities, strategic roles of boards and executive leadership.
• Specialized Expertise: Demonstrated experience in areas such as real estate development, asset management, homeownership, lending/Community Development Financial Institutions (CDFIs), financial management, resource development, organizational management, or board governance is highly valued.
• Outcome-Based Performance Measurement: Advanced experience in developing outcome-based performance measurements is necessary to assess the effectiveness and impact of programs and initiatives.
• Financial Analysis: Experience in evaluating and analyzing financial statements is required to assess the financial health and sustainability of organizations within the portfolio.
• Communication Skills: Excellent written, auditory, and oral communication skills are essential for effectively communicating program results, facilitating meetings with NW staff and network directors, and engaging with program staff and directors.
• Technical Assistance: Experience in delivering technical assistance in asset management, affordable housing, or real estate development is beneficial.
• Cultural Competence: Ability to interact effectively with people of diverse cultures and socio-economic backgrounds.
• Technical Proficiency: Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Access) is required for documentation, reporting, and data analysis.
• Project Management: Demonstrated project management skills and multitasking abilities are necessary for handling multiple projects with diverse deliverables.
• Initiative-taking and Collaborative: Must be initiative-taking, able to work independently as well as collaboratively with colleagues and network members and possess a strong customer-service orientation.

(e) Technology:

• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Access) is required for documentation, reporting, and data analysis.

(f) NeighborWorks America Staff are expected to demonstrate excellence in the following:

• Sensitivity to racial, gender, sexual orientation, and cultural differences.
• Effective, respectful, and timely communications with internal and external stakeholders.
• Listening effectively, seeks and accepts feedback well.
• Effective teamwork.
• Analytic, thoughtful, and strategic thinking.
• Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization.

Preferred Qualifications:

• Demonstrated expertise in affordable housing real estate development across single-family, multifamily, community land trust, and manufactured housing models
• Strong experience in comprehensive community development, lending, capital strategies, and broader economic development
• Working knowledge of affordable housing trends in the Western Region footprint

Working Conditions:
(a) Travel: Work is performed both in field and office settings, requiring extensive travel and frequent overnight absences from an employee's place of residence. Approximately 50% travel.

(b) Others:

• Work is performed as part of a team of relationship managers and other staff with considerable independence under the general direction of the regional management.
• Work is reviewed through individual conferences and customer feedback.
• For external applicants, this position requires residency and travel within the following states- California, Arizona, Colorado, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Washington, and Wyoming. *You must reside within one of these states OR have plans to relocate to be considered. *

(c) Remote work environment with extensive travel

Salary Range:

Relationship Manager (5-7 years of experience) - $72,000-$100,000

Senior Relationship Manager (8+ years of experience) - $78,665- $110,700

The salary offered for the role will be based on a variety of factors, including geographic location, internal equity, and the candidate’s qualifications/professional experience.

Special Provisions: N/A

Requisition Close Date: November 10, 2026, 5 p.m. ET

The use of artificial intelligence (AI) tools is strictly prohibited as candidates seeking employment with NeighborWorks America engage in our interview process. Prohibited uses of AI include but are not limited to, drafting and submitting misleading resumes, using or referencing AI-produced answers during any portion of our interview process, or using an AI notetaking tool. Candidates are welcome to take notes, but using AI is not permitted. Prohibited use of AI during the interview process will result in immediate disqualification. In compliance with the American with Disabilities Act, NeighborWorks America will consider reasonable accommodations requested by candidates seeking employment with our organization.