Technician Operations

Role Description

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers.

A Network is most vulnerable during deployment, and each stakeholder plays an essential role to ensure it’s built as performance and resilient critical infrastructure. In this role, you’ll build Meter for technicians by:

• Guiding field technicians in real time.
• Troubleshooting issues as they happen.
• Building the systems and tools that make installations effortless.

What success looks like:

• Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.
• Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks.
• Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.

What your day-to-day will look like:

• Acting as the technical lead on the live install thread.
• Real-time troubleshooting of issues mid-install.
• Owning sign-off as the final gate before a network goes live.
• Keeping installs moving by documenting progress and pushing updates.
• Closing the feedback loop by identifying recurring failure patterns.
• Building for the field by translating technician insights into hardware and software improvements.

Where you can take this role:

• Design automated validation tools that remove manual install steps.
• Lead the rollout of new technician onboarding programs that cut ramp time in half.
• Shape product improvements that fundamentally change how installations are done in the industry.

Qualifications

• Experience in networking with the curiosity to go deeper.
• Natural communicator who can bridge technical and non-technical teams.
• Clear communication and disciplined documentation skills.
• A builder’s mindset to create structure and translate frontline insights into scalable tools and product improvements.

Requirements

• Thrive on solving problems in real time.
• Ability to see every blocker as an opportunity to improve the system.
• Experience supporting field operations.

Benefits

• Estimated base salary between $100,000 - $170,000.
• Eligibility to participate in Meter's equity plan.

Company Description

We are building towards 24/7 coverage. To that end, we are hiring across four shifts: Monday-Friday, Tuesday-Saturday, Sunday-Thursday, and Thursday-Monday. In your application, please note your preferences across these shifts.