Operations Administrator

divh2Operations Administrator/h2pWe are a fast-growing company looking to expand our team with individuals who have exceptional character, a passion for delivering results, and a commitment to career growth. If this sounds like you, we want to hear from you! Position Overview The Operations Administrator role is highly tactical focusing on the day-to-day operations which keeps the department running smoothly. The administrator is the connective tissue ensuring gears are turning by managing process, data, quality assurance, and cross-departmental communication. This is a high-impact versatile role that requires someone who is comfortable with spreadsheets, documentation, and high-stakes team meetings./ppKey Responsibilities This role is split between data management, process management, and quality assurance./pulliDealer/Client Support: Handling back-office issues for dealerships, such as contract updates ensuring VINs are accurate, surcharges are applied, pro-rated refunds, or coverage levels are accurate, and missing documentation is obtained./liliReporting Data Management: Gathering performance; creating weekly or monthly reports for leadership and clients./liliMonitoring Evaluation: Listening to live or recorded calls to assess agent performance based on specific rubrics (tone, accuracy, empathy, and adherence to scripts)./liliFeedback Coaching: Providing constructive, actionable feedback to agents to help them improve their communication skills and knowledge./liliTrend Analysis: Identifying red flags or patternssuch as a sudden spike in customer frustration regarding a specific productand reporting these to leadership./liliCollaboration : Participating in meetings with Team Leads to ensure everyone is providing feedback consistently, and fairly./liliProject Support: Assisting department heads with special projects as needed and capacity permits./li/ulpRequired Qualifications:/pulliEducation: High school diploma or equivalent required; Associate or Bachelors degree preferred./liliProfessional Experience: Proven background in Business Administration, operations, client support, or a related management role./liliAdaptability: Ability to remain agile and pivot effectively in a fast-paced environment when business strategies shift./liliStrategic Problem-Solving: Exceptional ability to identify bottlenecks and implement logical solutions./liliAnalytical Listening Objectivity: Skilled at interpreting nuanceidentifying underlying customer frustrations or agent hesitationswhile maintaining strict objectivity by evaluating performance based on rubrics rather than personal bias./liliData Integrity: High level of accuracy in documenting call summaries, performance scores, and business outcomes./liliExcellent Communication: ulliVerbal: Ability to deliver sensitive feedback (e.g., low performance scores) constructively to motivate and develop staff./liliWritten: Strong analytical writing skills with the ability to synthesize complex information into concise reports./li/ul/li/ulh3Technical Experience:/h3ulliProject Management: Experience navigating systems such as Jira, Monday.com, or Trello./liliData Analysis : Intermediate to advanced spreadsheet skills, including VLOOKUPs and Pivot Tables./liliCRM Platforms: Proficiency in Salesforce, HubSpot, or similar customer relationship management tools./liliCommunication Tools: Seamless command of virtual meeting platforms such as Zoom and Google Meet./li/ulpWork Environment Schedule/pulliFull-time, Monday through Friday, one Saturday per month./liliHybrid/Remote work with occasional in-office time periodically./liliMust be able to work extended hours during peak seasons./li/ulpOther Requirements:/pulliMust be authorized to work in the U.S./liliMust be able to pass background checks and drug testing./li/ulpWhy Join Us?/ppThis is your opportunity to take the next step in your career with a company that values your expertise, offers competitive compensation, and provides opportunities for advancement. Join us today and become part of a team that is dedicated to excellence and innovation in the automotive extended warranty space!/ppApply Today!/ppAre you ready to bring your claims administration expertise to a growing company that invests in its team? Apply now and take the first step in joining our dynamic team!/ppINTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing./p/div