Host

Job Description

Job Description

We are seeking a friendly and organized host to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your responsibilities will include managing reservations, greeting guests, and coordinating seating arrangements in a busy restaurant environment. 

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and waitlists efficiently using Resy OS.
• Communicate effectively with guests regarding wait times and special requests.
• Maintain cleanliness and organization of the host stand and dining area.
• Assist in coordinating with the kitchen and serving staff to ensure smooth service flow.
• Provide exceptional customer service by addressing guest inquiries and concerns promptly.
• Handle phone calls with professionalism, providing information about the restaurant and taking reservations as needed.
• Support other front-of-house staff during peak hours to enhance guest services.

• Previous experience in a restaurant or hospitality environment is preferred but not required.
• Strong customer service skills with the ability to communicate clearly and effectively.
• Familiarity with Resy OS is a plus.
• Excellent phone etiquette and interpersonal skills to engage with guests positively.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A team player who can collaborate effectively with colleagues across various departments.
• Regular Saturday & Sunday daytime availability is required.