Data Integration Engineer

Duration: 6 months
Location: 5601 Pluto Park Ln Lake Buena Vista FL 32830

Team Description:

Within Enterprise Technology, the Service Mgmt & Delivery team is responsible for Hardware Asset & Service Configuration Mgmt, Change Enablement, and Problem Mgmt. Our goals are to ensure robust processes and system interfaces are in place to enable accurate identification and collection of hardware asset and configuration data, maintain accuracy through established governance processes and mitigate risk via a mature change management process.

Responsibilities of Role:
The Data Integration Engineer is responsible for the configuration, operation, and maintenance of various data integrations connecting to the CMDB (Configuration Mgmt Database). Primary focus will be to optimize the existing ServiceNow Discovery product and associated MID Server infrastructure. This role ensures the accurate population of the CMDB and collaborates closely with technical and operational teams to enhance service visibility and data integrity. The Data Integration Engineer will also contribute to platform improvement initiatives, automation strategies, and ongoing CMDB governance.
• Configure, implement, and maintain ServiceNow Discovery and MID Servers across global environments.
• Design and maintain custom Discovery probes, sensors, and patterns to support asset visibility and service mapping initiatives.
• Monitor discovery health, troubleshoot discovery failures, remediate credential issues, and optimize discovery schedules.
• Ensure CMDB accuracy by validating discovery results, remediating discrepancies, and supporting data quality initiatives.
• Deploy additional automation solutions to compliment Discovery and CMDB data management. (APIs, Splunk, Tanium, etc...)
• Collaborate with infrastructure, network, security, and application teams to align data integrations with operational needs.
• Proficiency in use of Unix and Windows troubleshooting tools (shell, PowerShell, MobaXterm, etc.)
• Support ServiceNow platform upgrades, Discovery-related patches, and data integration lifecycle management.
• Partner with governance and compliance teams to ensure adherence to security and data management standards.

Basic Responsibility:
3+ years of experience with ServiceNow Discovery and CMDB configuration.
• Strong understanding of network protocols (SNMP, WMI, SSH, and IT infrastructure components (servers, databases,
network devices, cloud services).
• Proficiency with ServiceNow development tools, including scripting (JavaScript), Flow Designer, Orchestration, and IntegrationHub.
• Solid understanding of CMDB design, relationship mapping, normalization, reconciliation, and data integrity best practices.
• Experience deploying, configuring, and troubleshooting ServiceNow MID Servers in diverse environments.
• Strong analytical and problem-solving skills with a focus on incident diagnosis and root cause analysis.
• Ability to work collaboratively across technical and business teams.
• Strong written and verbal communication skills for documentation and knowledge transfer.

Education:
• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or comparable field of study, and/or equivalent
work experience.

Certifications:
• ServiceNow Certified System Administrator (CSA) (Required or must be obtained within 6 months)
• ServiceNow Certified Implementation Specialist - Discovery (Preferred)
• ITIL 4 Foundation Certification (Preferred)

Preferred Qualifications:
Experience with Service Mapping or extending Discovery into non-standard infrastructures.
• Integration of third-party asset discovery tools (e.g., SCCM, Tanium, AWS Config) with ServiceNow CMDB.
• Knowledge of cloud-native discovery practices (AWS, Azure, GCP).
• Familiarity with CI/CD pipelines, Infrastructure as Code (IaC) methodologies, or related DevOps practices.
• Understanding of ServiceNow Discovery security models and credential management.