Technical Customer Advisor

Job Responsibilities:

• Serve as the primary point of contact for customers within assigned branch territories.
• Coordinate all aspects of the customer service cycle across internal teams to ensure a seamless experience.
• Communicate effectively with both internal stakeholders and external customers regarding service requests and technical issues.
• Analyze, plan, and facilitate resolutions for customer service and technical challenges.
• Create new Waste Information Profiles (WIPs) in compliance with RCRA &; DOT regulations.
• Manage waste approval processes with internal teams and third-party TSDFs, ensuring cost-effective, compliant solutions.
• Generate jobs and detailed work orders to support accurate execution of services by operations teams.
• Oversee post-shipment processes, verify WIPs and approvals, and resolve discrepancies affecting TSDF acceptance and invoicing.
• Collaborate with team members on incoming customer requests, including new service quotes and billing support.
• Perform additional duties as assigned by the Customer Excellence Manager.

Skills:

• Strong customer relationship and account management skills.
• Ability to provide efficient, simple, and compliant solutions.
• Technical knowledge of waste management and disposal processes preferred.
• High attention to detail and accuracy.
• Highly organized and structured; able to follow standard processes.
• Collaborative team player across multiple functions.
• Strong verbal and written communication skills.

Education/Experience:

• High school diploma required; additional certifications or technical training preferred.
• Experience in customer service, technical support, or waste management preferred.
• Familiarity with regulatory compliance (RCRA &; DOT) is a plus.