Lead Passenger Service Ramp Agent

Overview


People. Passion. Pride. This is what has driven our teams since 1833.


Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.


But at the heart of our business is our people.


Role Purpose


The Lead Passenger Service Ramp Agent is responsible for overseeing daily ramp operations to ensure the safe, efficient, and timely handling of aircraft, baggage, cargo, and passenger support services. This position serves as the primary point of contact for frontline ramp agents, providing leadership, training, and operational guidance while maintaining compliance with airline, airport, customer, and regulatory requirements.


What you will be doing

• Lead and coordinate the activities of ramp agents during assigned shifts.

• Ensure safe loading and unloading of passenger baggage, cargo, and mail.

• Monitor aircraft arrival and departure activities to ensure on-time performance.

• Assign daily work tasks and provide operational direction to team members.

• Conduct pre-shift briefings and communicate operational updates.

• Assist with aircraft marshalling, pushback, wing walking, and towing operations as required.

• Monitor compliance with FAA, TSA, OSHA, airport authority, and company safety regulations.

• Inspect equipment and report maintenance or safety concerns promptly.

• Train and mentor new employees on ramp procedures, safety practices, and customer service expectations.

• Ensure proper baggage handling procedures are followed to minimize damage and mishandled baggage.

• Complete operational reports, incident documentation, and shift logs.

• Coordinate with airline representatives, operations personnel, and other airport departments to resolve service issues.

• Respond to operational irregularities, flight delays, and emergency situations.

• Maintain a clean and organized work environment on the ramp and in operational areas.

• Assist supervisors with staffing needs, attendance monitoring, and performance feedback.

• Perform other duties as requested.

Safety, Security, Wellbeing and Compliance:


You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.


What we are looking for:

• High school diploma or GED

• Must be 18 years of age or older

• Six (6) months of customer service or warehouse experience

• Valid driver’s license may be required

• Ability to work in a physically demanding and fast-paced environment

• Strong communication and teamwork skills

• Ability to work flexible schedules, including nights, weekends, holidays, and overtime

• Ability to work outdoors in varying weather conditions

• Reliable attendance and punctuality

• Must have reliable telephone and transportation

• Previous airport, ramp, customer service, warehouse, or logistics experience

• Airport ramp, gate areas, and terminal operations environment

• Exposure to aircraft noise, weather conditions, and moving ground equipment

• Fast-paced environment with strict operational deadlines

• Frequent interaction with passengers and airline personnel

• Ability to lift, push, and pull up to 70 pounds regularly

• Ability to stand, walk, bend, kneel, and reach for extended periods

• Ability to work outdoors in all weather conditions

• Ability to safely operate ground support equipment and move throughout active ramp areas

• Must be able to take verbally direct in English

• Must be able to read, write, understand and carry out instructions in English

• Must pass pre-employment and random drug tests

• Must pass a pre-employment background check

• Must meet necessary requirements to obtain a security sensitive identification badge

• Must be in proper uniform or business attire as directed by company officials

• Identification badges must always be visible

• Adhere to company policies and procedures and participate in achievement of company objectives

Diversity


Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.


Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.


As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.


Application Instructions


Is this role ticking all the boxes for you? If so, please click apply now!

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.