Air Ticketing Specialist

Air Ticketing Specialist If you have a passion for travel and want to join the exciting international travel industry, this Air Ticketing Specialist job may be for you! Avanti Destinations is the leader for independent travel to Europe, Central & South America, and Asia; including air, rail, cars, hotels, sightseeing, transfers and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values. Job Profile and Description The Air Ticketing Specialist is required to have the knowledge base to be able to perform duties in Amadeus GDS system. Perform the daily air related processes and conform to the Company's objectives and policies. The Air Ticketing Specialist would be responsible for working directly with Avanti Reservation staff, and ticketing contract and published air, working schedule changes, refunds and exchanging of airline tickets. Air Ticketing Specialists are required to meet Avanti's quality standards and accuracy levels to achieve company goals and support all functions within the Call Center. This is a Full-Time position eligible for participation in a comprehensive company benefits & perks program. Avanti offers low-cost medical and dental coverage, paid-time off, paid holidays, reduced cost Tri-Met passes (benefit eligibility begins at the beginning of the month following 60 days of employment). Key Duties and Responsibilities Knowledge of a GDS system be able to transfer to Amadeus Understand airline contracts and best practice rules on booking airline airfares Working schedule changes within the rules of the different airlines Works with the reservation department regarding air booking questions or issues Responds to Customer Service regarding past air questions and issues Maintains and projects the Company's professional reputation. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. Keeps supervisor informed of area activities and significant problems. Attends and participates in educational trainings, opportunities and meetings as required. Assumes responsibility for related duties as required or assigned. Assists and trains other departments as necessary. Performs related clerical duties as needed. Keeps work area clean, secure, and well maintained. Actively and professionally cross sells Company products and services. Requirements, Skills and Experience (Minimal standards to successfully perform the job) Excellent communication skills: verbal, listening and written GDS experience Amadeus preferred 3 years' experience working on a GDS air system would be preferred Have excellent multi-tasking, problem solving, complaint resolution and negotiation skills Proven record of building relationships Possess strong computer skills including Microsoft Suite and internet browser Able to react effectively and calmly in emergencies Able to maintain customer confidentiality Highly organized and detail-oriented Willingness to work and be available for overtime hours as needed Physical Activities and Requirements FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery (copy machine, keyboard, etc.). PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. Mental Activities and Requirements REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts). LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary. In accordance with the Americans with Disabilities Act, it is possible that physical and mental requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Education and Qualifications Have high school diploma or GED equivalent Passion for delivering quality service and making a difference in the customer experience Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality Ability to work with others in close manner Can learn quickly and adapt to change in a fast-paced, high performance driven culture Demonstrate exceptional habits of dependability and attendance Performance Measurements Accurate and complete information about Company products and services is provided to customers. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisor is informed of activities. The Company's professional reputation is conveyed and maintained. Business Relationships Avanti's Air Ticketing Specialists exceed Company objectives by working closely with their manager, and the air department to achieve quality customer service and business goals/standards are met. About Avanti Destinations Avanti Destinations is the market leader in independent travel management, working exclusively for travel agents, with expertise in customizable travel to Europe, Central & South America, and Asia, including air, rail, cars, hotels, sightseeing, transfers, and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values. Avanti is rapidly growing; breaking barriers and using innovative technologies to make sure travel agents continue to book vacations through our travel consultants. Avanti Destinations participates in E-Verify and will provide the federal government with your Form I-9 information if hired, to confirm that you are authorized to work in the U.S. We are world-travelers and embrace diversity and inclusion. We celebrate individual expression and uniqueness. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the world community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Offers of employment are conditional upon the results of a background investigation. We consider qualified applicants with criminal histories and review results on an individual basis. Our Mission Avanti Destinations connects the components for customized international travel utilizing our educated staff and technology. Working exclusively with travel advisors, we deliver a unique vacation experience to individuals and groups. Our Vision Connecting the past, present and future through international travel. Avanti Destinations