Epic Cadence Analyst I

Epic Cadence Analyst I

The Epic Cadence Analyst I supports the design, build, testing, and maintenance of solutions within Epic Cadence and related modules such as Prelude and Welcome. This entry-level role partners with operational teams and end users to support scheduling workflows, system enhancements, upgrades, and ongoing application support.

The Cadence Analyst I is responsible for supporting the configuration, maintenance, and optimization of the organization's scheduling application to ensure efficient patient appointment workflows and access operations.

Key responsibilities include assisting with the design, build, testing, implementation, and support of solutions within the Epic Cadence application and related functionality such as Appointment Scheduling, Template Management, Resource Scheduling, Waitlist Management, and integration with Prelude and Welcome. The Cadence Analyst I collaborates with operational teams, end users, and project staff to support business requirements, troubleshoot issues, and maintain system reliability.

This position is designed for individuals developing foundational application and healthcare IT knowledge. The role requires strong analytical skills, attention to detail, effective communication, and the ability to learn new technologies and workflows in a team-oriented environment. Participation in an on-call rotation and occasional evening or weekend support may be required.

Years of experience required: 0–2 years of relevant experience or equivalent combination of education and experience, preferably in healthcare, information technology, application support, or system implementation.

Years of experience preferred: 1+ years of experience supporting healthcare applications, information systems, or operational workflows within a healthcare environment.

Physical working conditions: Work is primarily performed while sitting in a comfortable position, with frequent opportunities to move about the department and traverse the hospital campus.

Environmental working conditions: Work is performed in a comfortable indoor area.

Hazards OSHA: Category 3: Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Position and unit accountabilities:

• Assist with the configuration, testing, validation, and support of Epic Cadence and related applications under the guidance of senior analysts and team leadership.
• Support day-to-day maintenance activities, issue resolution, and routine system updates to ensure reliable scheduling operations.
• Participate in workflow discussions, requirements gathering, and documentation efforts with operational teams and end users.
• Perform basic system troubleshooting, ticket resolution, and escalation of complex issues as appropriate.
• Support testing activities for upgrades, enhancements, fixes, and new implementations.
• Maintain documentation related to workflows, build decisions, testing results, and support procedures.
• Develop foundational knowledge of Epic applications, healthcare operations, and organizational standards and workflows.
• Participate in team meetings, training opportunities, and knowledge-sharing activities to support professional development.
• Obtain and maintain Epic certifications as required for assigned applications and responsibilities.
• Participate in an on-call rotation and provide occasional evening or weekend support as needed.

Education required: Bachelor's degree required, preferably in Information Technology, Computer Science, Healthcare Administration, or a related field.

Education preferred: Master's degree in Information Technology, Computer Science, Healthcare Administration, or a related field preferred.

Certifications/Licensure required:

• Epic Cadence
• Epic Prelude

Certifications/Licensure preferred:

• Epic Referrals
• Epic Welcome

Skills required:

• Foundational understanding of application support, system configuration, and troubleshooting concepts.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Effective verbal and written communication skills with technical and non-technical stakeholders.
• Ability to learn new technologies, workflows, and healthcare operations in a fast-paced environment.
• Ability to prioritize tasks and work collaboratively within a team setting.
• Strong customer service orientation and commitment to supporting end users.

Skills preferred:

• Familiarity with Epic applications or healthcare information systems.
• Basic understanding of patient access, scheduling, or healthcare operational workflows.
• Exposure to system testing, workflow analysis, or application implementation activities.
• Knowledge of healthcare terminology and operational best practices.

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.