Account Manager

Account Manager

Indegene is looking for a passionate individual who is responsible for management of relationships with existing clients (brand managers) and building new relationships with potential clients (brand managers) for an engagement with a large pharmaceutical company. As an account manager, you will:

• Drive uptake of Indegene’s content production services for the assigned brands by building a trusted advisor relationship with the client and ensuring that clients derive maximum value from our services.
• Work closely with clients to identify needs including content & creative design projects.
• Be the Indegene SME for the client and recommend the right solutions for their needs, work closely with operations teams, and deliver on a delightful client experience.

Responsibilities:

• Client Engagement & Relationship
  • Single point of contact for the assigned client contact(s)
  • To coordinate with the brand managers/ client and agency contacts & build effective relationships with them by understanding their requirement.
  • Communicate effectively on scope, timelines, and processes. Be a part of all calls and facilitate meetings with status updates and direction.
  • Manage client expectations. Anticipate client-side bottlenecks in plan execution and propose solutions to clients or production teams in advance through effective communication.
  • Ensure a deep enough understanding of clients’ individual experiences to predict and solve potential issues before they become problems
• Consultative Solutioning
  • Closely collaborates with client stakeholders to drive content reuse strategy and execution across the content value chain
  • Identify the key initiatives and content requirements across the top markets to device the content strategy/plan
  • Provide consultative approach to enable the innovative/high complex projects
  • Accountable for business and stakeholder adoption of content creation automation tools/platforms
  • Point of contact for any new content modelling implementation in the identified markets (POCs) – Right from content inception to final delivery and define the implementation approach along with CORE team
  • Responsible for implementation of new service lines in the respective markets to drive adoptions
  • Review existing channel utilization, usage metrics and prepare content modelling as required per market requirement
  • Review industry new techniques, market insights and suggest content campaign execution model aligned to client organization
  • Drive content best practices initiatives across regions by engaging with respective Global Operations colleagues
  • Visualize and design modular strategic approach for each markets and drive content to be developed in modules rather than final assets
  • Drive Global to Local content creation model, lead conversation and design new content design approaches for global or cluster content production projects
• Program Management
  • Understand client requirements and present (verbally/in-writing/via work-flow tools) the Client’s/Agency’s requirements/feedback/ effectively, logically and concisely
  • Establish project charter, integrated project plan, monitor and update the project schedule across the key projects/initiatives
  • Guide the users on end to end process, and help them to accelerate the project completion
  • Daily follow-up and reminders across all internal and external stakeholders/clients to ensure prompt projects’ progress
  • Effective collaboration with Indegene’sonshore and offshore operations team, SMEs to ensure timely and successful delivery of our solutions according to client objectives and timelines.
  • Communicate, navigate, and reset expectations with regard to client information/ requirement/ messages to the operations teams for efficient execution
  • Weekly status reports with Leadership, and project team
  • Proactive communication to provide strategic solutions aligned with leadership team, highlight/Flag any risks and establish effective risk mitigation plan
  • Follow the established processes for communication of risk, issues and decisions with project team
  • To ensure all paperwork (budgets, timelines, briefs, creative submissions etc.) is maintained accurately and kept up to date
  • Responsible for ensuring that all projects move through the production process effectively and efficiently
  • Clearly communicate the progress of key initiatives to internal and external stakeholders
  • Preparation of presentation communication decks for internal and external stakeholders
  • Forecast and track key account metrics (e.g. quarterly revenues and annual forecasts) and prepare reports on account status
  • Responsible for day-to-day budget management, monitoring all job costs, and obtaining approval before spending is committed
  • Make account reports every month for number of projects executed and pipeline

Skills & Experience:

Basic Qualification:

• Education: Graduate or Postgraduate with or without MBA or a foreign equivalent
• Experience: This position requires 8 to 15 years of experience in a related position with a bachelor’s degree or equivalent in Marketing, Communication
• Experience in Digital Marketing/content creation or production (preferably in pharmaceutical industry)
• Willingness to work in an Onsite-Offshore model

Desired profile:

• Must have strong written and oral communication / presentation skills and proficiency in MS Office.