Luxury Client Advisor - Inside Sales (Phone-Based Luxury Jewelry Sales)

As an Inside Sales Representative, you will manage and grow a portfolio of warm, company-supplied customers while driving revenue through high-activity, phone-based consultative selling. This is a structured, KPI-driven inside sales role focused on fine jewelry, luxury watches, and exclusive pieces sold directly to U.S. consumers. Success in this position comes from disciplined outbound activity, strong discovery conversations, storytelling ability, and consistent follow-up. All leads are existing or prior customers. This is a performance-driven role for individuals who want to grow financially and build long-term income through repeat client relationships.

COMPENSATION & BENEFITS

$50,000–$60,000 Base Salary Uncapped residual commissions Year 1 OTE: $60,000–$80,000 Year 2 OTE: $75,000–$90,000+ Top performers significantly exceed OTE Quarterly & annual bonuses Partially company-paid health benefits 401(k) with company match Recognition programs & performance incentives Hybrid / work-from-home eligibility after successful training period (typically 3–6 months, performance-based)

THE COMPANY & CULTURE

Our client is a 23-year-established, direct-to-consumer luxury goods company specializing in fine jewelry, watches, and limited-edition collectibles. The organization operates within a disciplined, measurable sales environment focused on Accountability, Coachability, Structured sales process, Relationship-based growth and Long-term customer value. The team culture is collaborative and tight-knit. Reps support each other, share wins, and celebrate performance. Leadership is hands-on with coaching and development.

OFFICE LOCATION & SCHEDULE

Burnsville, Minnesota In-office for onboarding and ramp-up (minimum 3–6 months) Hybrid/work-from-home eligibility after training and performance benchmarks Monday–Friday, 9:00 am–5:30 pm CST Only 2 Saturdays required annually (holiday peak season) No evenings (unless voluntarily adjusting schedule for West Coast customers) TYPICAL DAY & KPIs This is a high-activity inside sales role. Daily expectations include: 60+ dials 10–13+ live conversations 2.5+ hours of talk time (increasing with tenure) Ongoing follow-up on assigned portfolio Managing ~500 warm leads in rotation Participation in coaching & team huddles After ramp-up, reps receive a mix of: Outbound dialing to existing customers Inbound overflow calls from the call center

SALES MODEL

100% warm leads (no cold calling) Concierge-style relationship building Strong discovery through open-ended questioning Storytelling-based product positioning Focus on Private Vault luxury inventory ($395+ items) Emphasis on selling in-stock luxury products for a better customer experience Average order size: $500–$750 High-value Private Vault pieces are significantly higher Average sales cycle: 1–3 months Revenue focus is on building a broad, sustainable customer base (multiple $1K–$10K customers vs. reliance on single large accounts).

WHAT SUCCESS LOOKS LIKE

Consistent outbound activity Emotional intelligence on the phone Ability to build trust quickly Strong discovery questioning Coachable and adaptable Comfortable working within a structured sales process Desire to grow financially beyond an hourly income mindset This role is ideal for someone who wants to build long-term recurring income and develop a portfolio of repeat luxury buyers. Must-Have Requirements 3+ years of sales experience (B2C preferred) Phone-based / inside sales experience (inbound, outbound, or both) Comfortable with high outbound activity (60+ dials/day) Coachable and process-driven Demonstrated job stability and commitment Strong computer proficiency (CRM, multiple screens, order entry systems) Well-suited backgrounds Luxury retail (jewelry, watches) Collections Timeshare sales Financial services / financial concierge Membership-based sales High-activity inside sales environments Relationship-driven B2C sales

TRAINING & ONBOARDING

Structured ramp-up program: Weeks 1–3: Inbound sales training, live call handling, system exposure, and lead generation Week 4: Luxury sales process training (discovery, storytelling, Private Vault positioning) Weeks 5+: Shadowing top reps, outbound dialing begins, daily coaching & performance reviews Reps are actively selling within the first month, with activity expectations increasing as tenure grows.

TECHNICAL REQUIREMENTS

Comfort navigating multiple systems simultaneously Phone-based CRM/order entry systems Basic Excel, Word, PowerPoint Ability to manage multiple browser windows during live calls

WHY APPLY

100% warm leads Residual commission structure Clear training roadmap Strong internal coaching support Opportunity to transition to a hybrid work model Our client is an equal opportunity employer committed to creating a diverse and inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities. Our client is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at View email address on click.appcast.io. We thank all applicants in advance for their interest; however, only candidates under consideration will be contacted. #J-18808-Ljbffr Just Sales Jobs