Community Health Worker II

Community Health Worker II

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The OpportunityThe Community Health Worker II is responsible for providing advanced health education, outreach, and care coordination services to individuals and families in the community. Areas could include exercise, mental health, nutrition, health care system navigation, substance use and other health behaviors. You will also closely with healthcare providers to ensure that patients receive appropriate care and support services to improve health outcomes.

Essential Functions

• Conduct in-depth assessments of patient needs, goals, and barriers to achieving good health outcomes
• Provide advanced health education and coaching to individuals and families to promote healthy behaviors and self-management of chronic conditions
• Collaborate with healthcare providers to develop and implement care plans for patients with complex health needs
• Assist patients in navigating the healthcare system and accessing appropriate services, including health insurance and social services
• Provide ongoing follow-up and support to patients to ensure continuity of care and successful achievement of health goals
• Develop and implement health promotion programs and activities to address community health needs
• Collect data and maintain accurate records of patient interactions and outcomes
• Attend meetings and trainings related to community health promotion and education

Qualifications

• Bachelor's Degree Public Health, Social Work or other related field of study required. Related experience can be accepted in lieu of degree.
• 2+ years of experience in community health outreach, health education, or related field required.
• Experience with community-based work, patient home visits, SUD, homelessness and a complex patient population required.
• Experience with Social Determinants of Health (SDOH), housing, food insecurity, transportation, utilities, employment, childcare assistance programs required.
• Experience helping patients or clients apply for state/federal programs/benefits (i.e. SSDI, SSI, SNAP) and advocating for the patient with appeals required.
• Knowledge of / familiarity with transportation resources (PT1) required.
• Community Health Worker certification strongly preferred

Additional Skills for Success:

• Demonstrated ability to work effectively and provide advocacy for all populations and communities.
• Strong communication and interpersonal skills, with the ability to interact effectively with various populations.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office and database management.
• Bilingual skills preferred.

Additional Job Details (if applicable)

• Schedule and Work Model:
• Full time, Monday through Friday, standard business hours.
• Hybrid: Approximately 3-4 days/week in the community (including patient home visits) in the Cambridge, MA/Medford, MA area (as far as Burlington, MA / Lexington, MA) and approximately 1-2 days/week remote / work from home.
• Remote workdays require stable, quiet, secure, compliant workstation using MGB issued equipment.
• Remote Type: Hybrid
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $25.86 - $28.30/Hourly
• Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.