Shift Leader - Columbus, Ohio

Join a supportive and energetic retail team in Columbus, Ohio, where your leadership and customer service skills will make a real impact. As a Shift Leader, you will help oversee daily store operations, drive sales, and create a welcoming environment for both customers and team members. This role is ideal for motivated individuals who thrive in a fast-paced setting and are passionate about delivering exceptional service. The company is committed to professional growth, values internal promotion, and recognizes employees for their contributions, making it a great place to build your career in retail management.

Responsibilities

• Support the Store Manager in all aspects of daily store operations and step into a leadership role when needed
• Assist with recruiting, selecting, and retaining qualified team members to maintain optimal staffing levels
• Motivate and guide store teams to achieve productivity and profitability goals, clearly communicating daily and weekly objectives
• Promote outstanding customer service by coaching, training, and leading by example
• Maintain high standards for merchandise presentation and visual displays
• Ensure compliance with all operational policies and procedures
• Oversee the buying and selling of gently used clothing and accessories according to company standards
• Contribute to loss prevention efforts and uphold store security protocols

Qualifications

• At least 1 year of management experience in retail, restaurant, or other fast-paced environments
• Sales-driven, goal-oriented, and demonstrates integrity
• Strong customer service, communication, organizational, and follow-through skills
• Ability to adapt priorities and manage time effectively in a fast-paced setting
• Valid driver's license and ability to perform banking functions as needed during shifts
• Ability to work 15-40 hours per week, including 2 nights and rotating weekends
• Physical ability to frequently walk, stand, stoop, climb ladders, push, and lift up to 40 lbs
• Attention to detail for inspecting merchandise and maintaining store standards

Benefits

• Competitive salary and bonus opportunities
• Comprehensive health, dental, and vision insurance
• Generous employee discount at all company brand stores
• Paid holidays and store closure on all major holidays
• Paid time off (PTO)
• Company-paid short-term and long-term disability coverage
• 401(k) plan with company match
• Flexible scheduling
• Employee referral and anniversary programs
• Opportunities for growth and professional development, with a strong focus on internal promotion