Contact Center Agent

Company Overview:

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home - where your skills, ideas, and dedication drive our shared success.

About the Role:

We are seeking a motivated and professional Contact Center Agent to join our team in Savage, MD. This is not your typical call center position - this role is all about sales and persuasion. You will use proven sales techniques and outstanding communication skills to schedule appointments for our sales representatives to meet with homeowners. Your ability to build rapport quickly, overcome objections, and create urgency will directly impact the success of our sales team and your own earning potential.

Responsibilities

• Engage homeowners in meaningful, persuasive conversations that create excitement and urgency about improving their home.
• Confidently make outbound calls and respond to inbound leads with the goal of selling the appointment, not just scheduling it.
• Build trust and connection quickly using emotional intelligence and active listening to understand each homeowner's needs and motivations.
• Clearly explain our products and promotions in a way that inspires confidence and interest.
• Handle objections with professionalism, empathy, and persistence, turning hesitation into opportunity.
• Confirm appointment details thoroughly to ensure every set is high-quality and ready for our sales team.
• Consistently hit and exceed daily and weekly performance goals through focus, energy, and accountability.
• Represent Long Home's brand with integrity, enthusiasm, and a customer-first attitude on every call.

Qualifications

• Sales experience is required - retail, phone, or in-home sales preferred.
• Comfortable and confident speaking with customers over the phone.
• Professional, persuasive, and goal-oriented attitude.
• Reliable with strong work ethic and ability to commute to our Savage, MD office daily.
• Exceptional communication skills with a customer-first approach.

What We Offer

• $18/hour base pay plus uncapped bonus opportunities for hitting and exceeding goals.
• Paid training with the tools and coaching you need to succeed.
• Growth opportunities within a rapidly expanding sales organization.
• A supportive team environment focused on professional development and winning together.

Skills:

As a Contact Center Agent, you will use your excellent sales, communication, and interpersonal skills to qualify leads and set appointments for our in-home sales teams while providing exceptional customer service to our customers. You will also use your ability to multitask and work in a fast-paced environment to ensure that appointments are scheduled accurately and efficiently. Proficiency in Microsoft Office and other relevant software will be necessary to document appointments and communicate with other team members. Additionally, experience in the construction industry and knowledge of scheduling software will be beneficial in this role.