Safety & Security Manager

The Safety and Security Manager will administer, maintain, and oversee security standards for the Marcus Performing Arts Center to ensure team members, guests, and vendors operate in a secure and safe environment. Provide overall leadership and management of the department to support the achievement of the Marcus Performing Arts Center's mission and goals and the department's goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides day-to-day supervision of staff, assigning tasks as needed, and providing security/safety orientating for new staff. Addresses performance issues, and escalating issues as appropriate.
• Develop, present, and monitor departmental goals and operational plans that support the achievement of MPAC's strategic goals, department goals, and desired results.
• Support the development of an annual operating budget that supports goals and operating plans; project expenses, and monitor and report on the budget as required; including negotiating with any services providers (external security service companies, etc.).
• Respond to all emergency situations and aiding in critical incident management.
• Manage yearly safety drills for MPAC staff and assist Guest Services with annual usher and volunteer trainings.
• Manage overall safety at MPAC, including, but not limited to, OSHA requirements.
• Assist in development of MPAC Emergency Operations Plan and Emergency Action Plans.
• Develop and maintain safety and security manual and protocols.
• Always ensure appropriate monitoring of camera systems and manage camera hardware and software upgrades.
• Develop standard operating procedures for pre-show meetings with Guest Services and Security staff.
• Conduct security meetings with touring artist's management and clients to ensure required event security is executed appropriately.
• Serve as the liaison between MPAC and the Milwaukee Police Department scheduling officers for lobby duties during events.
• Schedule contract security as needed for events.
• Manage third party services and vendor relationships.
• Conduct and oversee event security assessment programs, security event plans and deployments.
• Collaborate with other department leaders to assure integration and cooperation among applicable departments; develop and support shared operational goals.
• Embrace and advance new technologies and practices introduced by MPAC that serve to increase safety, security or operational efficiencies.
• Communicate position expectations to team members and contracted security members to assure mutual understanding of expected results.
• Support and administer MPAC's performance management program by conducting timely performance evaluations. Provide coaching and feedback to encourage good performance results.
• Monitor the Visitor Management System, and the Access Card systems that are integrated access systems at the stage door.
• Review system logs to ensure that security shifts are maintaining physical inspection rounds of the facility.
• Research and identify security trends, new technologies, and best practices that would heighten efficiencies or promote guest, staff, and facility safety.
• Enforces all MPAC company policies and procedures, making recommendations for changes or improvements. Assists in formulating updated policies and procedures, when necessary.
• Attend weekly team meetings, discussing any safety concerns or issues with proposed event planning and preparing for future events regarding staffing and procedures, to provide and/or receive recommended changes to routine practices and to provide and receive information from co-workers to increase knowledge and skills.
• Provides counsel to Human Resources regarding security issues, concerns, or incidents, as requested. Conducting security investigations.
• Prepares and submits accident/incident reports, or provides supplemental information to person completing the reports, as needed.
• Prepares post orders and duty assignments.
• Assists the Vice President of Venue Operations and the Senior Director of Facility Engineering in developing and executing table-top exercises.

QUALIFICATION REQUIREMENTS

Education and Experience

• Minimum of five years of security, military or law enforcement experience
• Demonstrated knowledge of emergency management fundamentals.
• Three years of supervisory experience
• Experience with venues, colleges or universities of similar scale is highly desirable

Knowledge, Skills and Abilities

• Ability to collaborate, cooperate, interpret, and communicate information that is not always straightforward.
• Knowledge of Microsoft Office Suite (Word, PowerPoint, Access and Excel).
• High degree of sensitivity for confidentiality.
• Ability to compose, write and edit reports and documents with appropriate grammar, punctuation, sentence structure, clarity and creativity.
• Ability to identify, evaluate, investigate, and offer alternative solutions to problems.
• Ability to handle multiple tasks and varying workload.
• Knowledge of workplace safety standards including general duty standards, hazardous communications standards, occupational noise exposure, personal protective equipment, lockout/ag out, and blood borne pathogens.
• Ability to observe suspicious behavior, techniques for dealing with public that may put their safety in danger.
• Ability to work evenings and/or weekends as needed when shift coverage is required or events require all hands-on deck.
• Training on situational de-escalation and ability to train others on those techniques welcome.
• Available for incident/emergency response duty and/or standby duty, which includes weekends, holidays, nights, and overnights, when necessary