Office Generalist

CO-Energy Customer Support Position

CO-Energy is looking for a qualified individual to provide outstanding customer support at our Burley, ID branch.

The Office Generalist is one of the front line, first contact representatives of the company. They have regular and consistent opportunities to meet and exceed customer needs and expectations, both internal and external customers.

In 2026, CO-Energy celebrates our 39th anniversary as a leading distributor of fuels, oils and lubricants to commercial customers throughout the Pacific Northwest.

We provide a competitive wage with excellent benefits which includes medical/dental/vision insurance, paid time off (PTO), paid holidays, 401(k) with company match and employee discounts on fuel and other products.

The standard work schedule is Mon - Fri, 8:00 am to 5:00 pm.

Duties/Responsibilities:

Burley Branch Office:

• Greet clients, visitors, and customers providing excellent, friendly customer service;
• Fields customer questions and complaints; when the issue is beyond their knowledge, engages with the appropriate team member to find a resolution;
• Process billing and invoicing of customer accounts;
• Create and process sales orders and fuel transfers;
• Maintains customer accounts and records of customer interactions with details of inquiries, customer account issues or comments;
• Perform basic financial transactions and record keeping such as taking customer payments and preparing bank deposits;
• Performs other related duties as assigned;
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items;
• Performs administrative and clerical support tasks;
• Performs basic filing and record keeping;

Unit-54 C-Store:

• Input and maintain daily, weekly, etc. sales activity records and generate reports as appropriate;
• Organize and manage vendor accounts; provide required reports and documentation to the corporate Accounts Payable department;
• Organize and manage the recording and reporting of applicable data as required for government compliance

Required Skills/Abilities :

• Excellent verbal communication skills;
• Excellent interpersonal and customer service skills;
• Basic understanding of administrative and clerical procedures and systems;
• Proficient with Microsoft Office (Excel & Word);
• Ability to operate basic office machines and technology such as personal computers, printers, copiers, telephones, credit card machines, etc.

Preferred Skills/Abilities:

• Bilingual & Biliterate in Spanish

Education and Experience:

• High school diploma or equivalent required;
• Two (2) or more years of customer service and/or front office clerical experience

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.