IT Support Specialist I

Want to make an impact? I Am Boundless is hiring for an IT Support Specialist I! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community. Benefits – Why Join Boundless? 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment– Immediately 100% Vested Annual Increases Paid Time Off 5 Weeks of Paid Time Off 8 Paid Holidays Medical Insurance Free Dental & Vision Insurance Flexible Spending Account (FSA) Dependent Care Account (DCA) Life Insurance & Supplemental Life Insurance Disability Insurance Professional Support Tuition Discount Opportunities with Schools like Capella University & Franklin University A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF) Employee Assistance Program (EAP)- Counseling, Therapy, Finance, Legal Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.) Wellbeing Resource s(Up to $50 off Health Insurance Premium Monthly) What You’ll Do As an IT Support Specialist I, you’ll play a meaningful role in providing day-to-day technical support to both internal and external client’s systems, software and hardware installs, configure and troubleshoots laptops, workstations, servers, mobile devices, and networks. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Acts as liaison between customers, departments, and within the organization for problem resolution. Ensures that problems are resolved in an accurate and timely manner or are passed to specialists for advanced problem diagnosis. Utilizes technical expertise for moderately complex aspects of major system components used to support the business. This is the ideal working environment for a self-motivated individual who likes challenges, variety, and helping customers. Minimum Qualifications High school diploma or equivalent; Associate degree in IT or related field is a plus. Familiarity with common operating systems and software applications. Ability to diagnose and resolve basic technical issues. Strong interpersonal skills with a customer-centric attitude. Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow). Ability to work in a team and adapt to changing situations. Minimum 1 year work experience in a technical role Ready to make a difference? Apply today and join a company where you can realize your Boundless potential! All candidates selected to undergo the pre-employment process will berequiredto complete a background check, drug screen, and health screen, as applicable for the role. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national #J-18808-Ljbffr I Am Boundless