Remote Telecoms Network Operator

About the Role Our client, a dynamic telecommunications company, is seeking a diligent and proactive Remote Telecoms Network Operator to join their distributed operations team. This position is fully remote, allowing you to work from any location within South Africa, though a connection to the operational hub serving areas like Upington, Northern Cape , is beneficial. You will be responsible for the day-to-day monitoring, maintenance, and operation of our client's telecommunications network infrastructure. Your primary goal will be to ensure the continuous availability, performance, and stability of the network, responding promptly to alerts and resolving operational issues. The ideal candidate will have a solid understanding of network operations, excellent troubleshooting skills, and a strong commitment to maintaining service quality. This role demands a self-starter who can manage tasks efficiently in a remote setting and communicate effectively with team members. You will be an integral part of a virtual team ensuring seamless connectivity for customers across various regions. This is a remote-first opportunity, emphasizing flexibility and autonomy while contributing to critical network operations. Your role is key to maintaining the backbone of our client's service delivery, supporting a wide range of telecommunications functionalities. You will ensure the network operates at peak efficiency.

Key Responsibilities

• Monitor network performance and availability using various monitoring tools and systems.
• Respond to network alerts and incidents in a timely and effective manner, performing initial troubleshooting.
• Perform routine operational tasks, including system checks, backups, and configuration management.
• Escalate complex issues to senior network engineers or relevant support teams when necessary.
• Document network events, operational procedures, and resolutions accurately.
• Maintain network equipment and systems in accordance with operational guidelines.
• Ensure the security and integrity of the network infrastructure.
• Collaborate with cross-functional teams to support network changes and upgrades.
• Contribute to the development and refinement of operational best practices.

Requirements

• High school diploma or equivalent; a relevant technical qualification or certification is an advantage.
• Minimum of 2 years of experience in network operations or a related telecommunications role.
• Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds).
• Basic understanding of networking concepts, protocols (TCP/IP), and telecommunications infrastructure.
• Ability to troubleshoot common network issues.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for effective remote collaboration.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

• Competitive salary package.
• Fully remote work arrangement with flexible hours.
• Opportunities for professional growth and learning within the telecommunications field.
• Company-provided software licenses and remote work tools.
• A supportive and collaborative remote team environment.
• Gain experience in managing critical network infrastructure from anywhere.
• Potential for career progression to network engineering roles.
• Contribute to the connectivity of the Northern Cape region.