Front Desk Associate

Front Desk Agent

Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let's Level Up!

As a Front Desk Agent you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest. This position may also include occasional shifts in other front of house departments such as breakfast hosting or waterpark attendant. Additionally, we hope to find a candidate interested in training for some part time sales coordinator tasks with our sales department.

Duties/Responsibilities:

• Perform all check in and check out tasks
• Operate the front desk according to standard operating procedures and with exceptional guest service
• Know emergency procedures and how to respond
• Complete daily reports, audit correspondence, as required by shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Manage online and phone reservations
• Respond to clients complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Performs other related duties as required

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or similar software
• Work experience as a Front Desk agent preferred but not required
• Level5 High Touch service
• Excellent communication and organizational skills
• Flexibility with shifts and scheduling
• Must be available weekends and/or holidays
• Must have transportation to and from work
• Must have stellar attendance and punctuality

Education and Experience:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.