Associate Client Service Manager - Personal Lines

Overview At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Responsibilities Accountable for delivering high quality and efficient service to both internal and external clients through day‑to‑day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. Effectively manages an assigned group of accounts that typically have revenue less than the CSO revenue benchmark expectations. Reports directly into the Branch Client Service Director or the Branch Client Service Supervisor and contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages the assigned group, building and solidifying relationships with existing clients by providing exceptional ongoing care. Works in partnership with the Production team, taking a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high‑quality and timely manner. Secures existing business and drives the sale of additional services and lines of coverage, cultivating relationships with the buyer in the client organization as well as with day‑to‑day client representatives and buyers. Supports one or more Producers and/or Account Executives and serves as the first line of contact when the Producer or Account Executive is not available. Coordinates appropriate resources to address the client’s risk management needs. Qualifications Required : Bachelor's degree with 0+ years client service and/or claims management experience – or High School degree/GED with 3+ years client service and/or claims management experience. Producer’s License. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred : Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors : Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner. Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of that, we offer a wide range of benefits. Medical/dental/vision plans, which start from day one! Life and accident insurance 401(k) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other Benefits Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall well‑being Charitable matching gift program And more… Inclusion and Diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr